Glenda Smiley
New Port Richey,FL
Summary
Detail-oriented Medical Assistant with expertise in phlebotomy and customer service. Experienced in managing electronic health records and optimizing patient scheduling, contributing to enhanced patient satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant /Certified Pharmacy Technician
Medical Associates of West Florida
Hudson , Fl
09.2024 - 01.2026
- Prepared patients for examinations by obtaining vital signs and medical histories.
- Assisted physicians with procedures and administered medications as directed.
- Managed patient scheduling and coordinated follow-up appointments effectively.
- Maintained accurate electronic health records and ensured compliance with regulations.
- Heidis, Fill out patient paperwork, Disability, Workers comp, ALF 1023 forms etc.
- Educated patients on treatment plans and medication instructions to enhance understanding.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant /Certified Phlebotomy Technician
West Coast Medical Associates
New Port Richey, FL
04.2023 - 08.2024
- Assisted in patient intake and triage, ensuring accurate data collection and streamlined processes.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Managed electronic health records, maintaining confidentiality and data integrity for patient information.
- Coordinated appointment schedules, optimizing clinic workflow and enhancing patient experience.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Medical Screener /Certified Phlebotomy Technician
Biolife Plasma Services
Largo, FL
06.2021 - 07.2024
- Conducted thorough pre-screening assessments to ensure donor eligibility and safety compliance.
- Educated donors on the plasma donation process, enhancing understanding and reducing anxiety.
- Monitored donor reactions during procedures, providing immediate support and intervention as needed.
- Collaborated with team members to streamline workflow processes, improving overall efficiency in screening operations.
- Trained new staff on screening protocols and best practices, fostering a knowledgeable team environment.
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
Education
NHA Certified - Phlebotomy
Pasco Medical Academy
Hudson, FL10-2021
GED -
Schenectady Job Training Agency
Schenectady06-1994
No Degree - Business Administration And Management
Bryant & Stratton College
NY06-1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Trainor
- Phlebotomy
- Insurance Verification
- Management Of Assisted living Facility
- Medical coding
- EMR / EHR
- Direct patient care
- Data entry
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Phlebotomy techniques
- Professionalism and ethics
- Appointment setting
- Medical records management
- Patient flow management
- Medical supply inventory
- Fluent in Spanish
Certification
- Certified Phlebotomy Technician
Languages
English
Native or Bilingual
Timeline
Medical Assistant /Certified Pharmacy Technician
Medical Associates of West Florida
09.2024 - 01.2026
Medical Assistant /Certified Phlebotomy Technician
West Coast Medical Associates
04.2023 - 08.2024
Medical Screener /Certified Phlebotomy Technician
Biolife Plasma Services
06.2021 - 07.2024
NHA Certified - Phlebotomy
Pasco Medical Academy
GED -
Schenectady Job Training Agency
No Degree - Business Administration And Management
Bryant & Stratton College