GLENDA STEVENS
Houston
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Salvos Seafood Resturant and Market
05.2022 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Travel Agent
Travel Pros
04.2011 - 02.2022
- Managed a book of clients, helping plan family vacations, business travel, destination weddings etc. While working as a Travel Agent I worked remotely from home as a booking agent as well as working another job.
Logistics Team Lead
Academy Sports and Outdoors
09.2016 - 03.2021
- I successfully lead and provided guidance to the merchandising team members to drive exceptional customer service and execute operational tasks.
- Assisted manager with daily planning of operational tasks.
- Lead the process of making merchandising changes as the seasons changed.
- Worked quickly and meet several deadlines daily and weekly.
- Assisted the warehouse team with the receiving of trucks and with the process of shipping merchandise in a timely manner.
- Operated pallet jacks and hand trucks.
Education
Bachelors in Business Administrations - Management
Saint Leo University
12.2011
High School Graduate - undefined
Belle Chasse High
05.1988
Skills
- Efficient time management
- Customer relations
- Goal setting
- Workload management
- Proficient in computer applications
- Effective understanding of guidelines and protocols
- Ensure alertness and safety in busy areas
- Customer service
ACTIVITIES
I love to travel and experience the world. I am a volunteer for the Houston Livestock Show and Rodeo.
Timeline
Assistant Manager
Salvos Seafood Resturant and Market
05.2022 - 06.2025
Logistics Team Lead
Academy Sports and Outdoors
09.2016 - 03.2021
Travel Agent
Travel Pros
04.2011 - 02.2022
High School Graduate - undefined
Belle Chasse High
Bachelors in Business Administrations - Management
Saint Leo University
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