Glenda Urbizo
Miami,FL
Summary
Detail-oriented housekeeping supervisor skilled in staff training and issue resolution. Proven ability to create efficient routines and enhance guest experiences through effective communication and collaboration.
Overview
14
14
years of professional experience
Work History
Babysitter
Priyamvada Rai,Ph.D.
Coral Gables, Miami
03.2012 - 01.2026
- Maintained a safe and clean environment for children's well-being.
- Communicated regularly with parents about children's progress and needs.
- Developed daily schedules to ensure structured routines for children.
- Responsibly watched children while parents were out.
- Completing light housekeeping tasks such as tidying up toys and books.
- Maintaining a positive attitude while being patient and understanding with the children.
- Communicated with parents about daily activities and any concerning behaviors.
Housekeeping Supervisor
1 Hotel South Beach
Miami Beach, Florida
02.2021 - 08.2025
- Supervised housekeeping staff to maintain cleanliness and organization throughout the hotel.
- Conducted regular inspections to ensure adherence to cleanliness standards and protocols.
- Trained new employees on housekeeping procedures and safety guidelines for effective operations.
- Collaborated with other departments to support overall guest satisfaction initiatives within the hotel.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Housekeeping Supervisor
Thesis Hotel
Coral Gables, Florida
08.2020 - 02.2021
- Trained new employees on housekeeping procedures and safety guidelines for effective operations.
- Reported damage or theft of hotel property to management.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Managed team of employees, daily progress reports and overall project planning.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Housekeeper
1 Home Residences
Miami Beach, Florida
02.2015 - 06.2020
- Maintained cleanliness of resident areas through routine dusting and vacuuming.
- Managed laundry services including washing, drying, and folding items.
- Organized supplies and equipment to ensure efficient access during cleaning tasks.
- Reported maintenance issues promptly to ensure timely resolutions.
- Collaborated with team members to uphold high cleanliness standards consistently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Universidad Tecnologica De Honduras
01-1998
Skills
- Team leadership
- Activity planning
- Staff training
- Guest relations
- Issue resolution
- Problem solving
- Time management
- Patience and empathy
- Certified in first aid and CPR
- Following directions
Languages
English
Professional
Accomplishments
Hotel Team Member of the Quarter 2022
Timeline
Housekeeping Supervisor
1 Hotel South Beach
02.2021 - 08.2025
Housekeeping Supervisor
Thesis Hotel
08.2020 - 02.2021
Housekeeper
1 Home Residences
02.2015 - 06.2020
Babysitter
Priyamvada Rai,Ph.D.
03.2012 - 01.2026
Universidad Tecnologica De Honduras