Glenda Wilson

American Logistics

11.2021 - 07.2024

Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Generated reports to track deliveries and maintain proper records and documentation.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Analyzed customer feedback and provided solutions to improve customer service.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Received new orders, prepared documentation, and assigned personnel.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Utilized customer feedback to improve customer service.
Assisted in resolving customer complaints and grievances.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.