Glendaliz Cartagena
Queens,NY
Summary
Correctional Officer offers 16-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (remote) loss prevention position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Correction Officer
NYC Department Of Correction
08.2007 - 08.2023
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Examined incoming and outgoing mail to detect contraband.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Aftercare Coordinator
Safe Horizon - Affiliated DV Shelters
05.2007 - 08.2007
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Documented client progress and activities in accordance with agency policies and procedures.
Child Protection Specialist
NYC Administration For Children's Services, ACS
10.2005 - 04.2007
- Visited homes, inspected surroundings and interviewed family members.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY02.2003
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of The City University of New York
Long Island City, NY12.2000
Skills
- Inmate Accountability
- Operational Efficiency
- Safety and Security Enforcement
- Conflict Resolution Skills
- Spanish Fluency
Timeline
Correction Officer
NYC Department Of Correction
08.2007 - 08.2023
Aftercare Coordinator
Safe Horizon - Affiliated DV Shelters
05.2007 - 08.2007
Child Protection Specialist
NYC Administration For Children's Services, ACS
10.2005 - 04.2007
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of The City University of New York
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