Glenda Marie Taaa Baldovino
Norwalk,CA
Summary
To pursue a highly rewarding career in a challenging and a healthy work environment where I can utilize my degree, skills and knowledge efficiently for organizational growth.
Overview
17
17
years of professional experience
Work History
International Banking Specialist 4
U.S. Bank
Los Angeles, CA
2019.12 - Current
- Advising and negotiating export letters of credit.
- Amending and processing payments/discounting of export letters of credit for a portfolio of customers.
- Examines letter of credit and trade documents for adherence to letters of credits terms in accordance with UCP 600.
- Diligently ensures strict compliance with anti-boycott regulations, AML Risk and OFAC Compliance.
- Responds to SWIFT messages from issuing banks.
- Maintains confidentiality of banking records and client information to avoid possible data breaches.
- Handles and escalates complex time sensitive export/import issues.
Collections and Recovery Specialist I & II
Bank Of America
Brea, California
2017.10 - Current
- Handled delinquent/high risk customers at any stage of delinquency, up to and including Pre-charge off in order to secure payment and determined reasons for delinquency on credit card accounts
- Responsible for collections, customer servicing, submitting extension requests, and other loss mitigation activities and recovery activities
- Resolved more complex billing problems and inquiries and negotiated payment arrangement/solutions to cure delinquent accounts
- Worked with established list of accounts on an automated collections system and/or dialer
- Provided customer service of high-standard professional level
- Maintained high standard quality of calls and provided customer satisfaction
- Top Performer for the month of January, February and May 2019
Customer Service Representative - Bilingual English / Filipino
RIA Financial Services
Buena Park, California
2016.12 - 2017.09
- Routine inbound calls and assisting customers who need to have their transaction taken (money transfer, bill payment) or have questions regarding our products or need assistance locating an agent near to them
- Delivered customer service of high-standard professional level. The quality of service that we are required to handle is 92% of our Quality check-list
- Built the interest of customers in the products and services offered by the organization
- Provided feedback regularly on the effectiveness and soundness of policies and procedures of the Call Center department to our Supervisor
- Analyzed collected competitive information to monitor business opportunities and trends
- Analyzed problems or issues in queries or complaints handling nature and proposing solutions for enhancements
Transaction Banking/Int'l Div. - Assistant Manager
Banco de Oro Universal Bank
Manila, Philippines
2009.10 - 2016.06
- Managed North America Tie-ups such as Moneygram, Ria Financial, Transfast (NYBP), Ria Financial, I-Remit, Wells Fargo, Xoom, Remitly
- Managed funds forecasts for daily funding requirements for each tie-ups and partners. Sent out daily remittance rates (e.g. forward rates and indicative rates) to tie-ups and subsidiary offices
- Analyzed trends for Foreign Exchange such as USD and CAD currencies for trading purposes
- Maintained all required debit authorities are authorized signatories
- Managed all required daily account details and trading transactions and prepared accurately and submitted on time
- Processed all incoming transactions of tie-ups within the given turn around time
- Prepared and submitted fund transfers request from tie-ups in coordination with different units of the Bank
- Managed credit lines and fund balances of tie-ups. Responded to the inquiries (e.g. email, telephone) of tie-ups and partners
- Delivered exceptional services In full coordination with the concerned units of the Bank. Provided assistance and resolution to issues (e.g. operational and services) raised by tie ups and partners in order to address it promptly
- Delegated daily tasks to team member to optimize team productivity
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and tie-ups/partners satisfaction.
Education
Bachelor of Arts - Communications Arts
College of The Holy Spirit
Bachelor of Science - Marketing
College of The Holy Spirit
Skills
- Proficiency in Microsoft Office
- Interpersonal Communication
- Oral and Written Communication
- Professional Customer Service Skills
- Risk Management and Assessment
- Effective Time Management
- Flexibility
- Result Oriented
Recognition
Bank of America Recognitions:
Global Recognition Gold Award - Team Player 2018
Global Recognition Bronze Award - Customer Service and Professionalism - October 2018
Voice of Customer 100% - September 2018 and September 2019
Global Recognition Bronze - Top Performer January, February and May 2019
Global Recognition Achievement - Top Performance while managing Risk - May 2019
Timeline
International Banking Specialist 4
U.S. Bank
2019.12 - Current
Collections and Recovery Specialist I & II
Bank Of America
2017.10 - Current
Customer Service Representative - Bilingual English / Filipino
RIA Financial Services
2016.12 - 2017.09
Transaction Banking/Int'l Div. - Assistant Manager
Banco de Oro Universal Bank
2009.10 - 2016.06
Bachelor of Arts - Communications Arts
College of The Holy Spirit
Bachelor of Science - Marketing
College of The Holy Spirit