Pamela Espaillat
Tampa,FL
Resumen profesional
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Datos destacados
14
14
years of professional experience
Experiencia
Banking Specialist
USAA Federal Savings Bank
Tampa, Florida
10.2024 - Actual
- Handle inbound member calls in a fast-paced contact center environment
- Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
- Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
- Advise and educate members on available USAA digital tools and resources to improve the user experience
- Provide outstanding member service by demonstrating empathy, active listening, and professionalism
- Apply strong time and call management skills in assisting members with banking needs
- Embrace continuous improvement and development through coaching and collaboration with manager and team members
Digital Marketing Coordinator
PKM Digital Solutions LLC
01.2024 - Current
- Coordinated promotional events both online and offline to increase brand awareness among target audiences.
- Stayed up-to-date with industry trends and best practices to continuously improve digital marketing initiatives.
- Implemented A/B testing on various channels to identify best-performing tactics and optimize campaign performance.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
Sales Consultant
PKM Digital Solutions
06.2018 - 01.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Barista
Starbucks
04.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assistant Office Manager
Rega Mental Health Center
06.2017 - 06.2018
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Assistant Project Manager
Ohms Electrical Corporation
06.2016 - 05.2017
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Assistant Administrative Manager
ARS Universal Insurance Group
03.2014 - 05.2015
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Collaborated with other managers to develop strategic plans for the improvement of departmental functions.
- Ensured compliance with all relevant regulations by staying updated on industry standards and legal requirements applicable to an assistant administrative manager role.
Formación
M.D. - Project Management
UNPHU
BBA - Business Administration And Management
INTEC
Enfatiza tus habilidades clave
- Sales Presentations
- Client acquisition
- Performance Tracking
- Territory Management
- Data Entry
- Proficiency in Microsoft Office
- Problem-solving abilities
- Critical Thinking
Proficiency
High proficiency in handling personal computers and their programs: Excel, Word, PowerPoint, Microsoft
Teams, Microsoft Project.
Professional Information
Title: Business Administrator
Languages
Spanish
Experto
C2
English
Avanzado
C1
Cronología
Banking Specialist
USAA Federal Savings Bank
10.2024 - Actual
Digital Marketing Coordinator
PKM Digital Solutions LLC
01.2024 - Current
Barista
Starbucks
04.2023 - 09.2023
Sales Consultant
PKM Digital Solutions
06.2018 - 01.2024
Assistant Office Manager
Rega Mental Health Center
06.2017 - 06.2018
Assistant Project Manager
Ohms Electrical Corporation
06.2016 - 05.2017
Assistant Administrative Manager
ARS Universal Insurance Group
03.2014 - 05.2015
M.D. - Project Management
UNPHU
BBA - Business Administration And Management
INTEC
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