Priscilla McKinney
Live Oak,TX
Summary
Results-driven Quality Assurance Specialist at USAA Federal Savings Bank with a strong focus on regulatory compliance and quality improvements. Demonstrated analytical thinking and problem-solving skills to enhance data accuracy and streamline processes. Proven ability to train teams and build relationships, ensuring adherence to standards and successful project outcomes.
Overview
15
15
years of professional experience
Work History
Quality Assurance Specialist
USAA Federal Savings Bank
04.2016 - Current
- Adhered to application methods and quality standards in accordance with established policies and procedures.
- Supported product quality assurance initiatives.
- Ensured company records were compliant with local, state, and federal regulations.
- Monitored data accuracy diligently and proposed improvements when necessary.
- Trained new employees on auditing garnishment records and processing subpoenas from state, federal, and government agencies.
- Served as the primary point of contact for subpoena audits.
Title Specialist
USAA Federal Savings Bank
08.2010 - 04.2016
- Title Examination: Review and analyze property titles for clarity, accuracy, and any liens, claims, or encumbrances.
- Document Preparation: Prepare necessary title documents, such as title insurance policies, endorsements, and affidavits.
- Research and Verification: Conduct thorough research to verify ownership and title history using public records, including county clerk and assessor databases.
- Title Clearance: Identify and address title issues or defects, working to clear any problems.
- Compliance Oversight: Ensure all title processes comply with federal and state regulations, as well as internal bank policies and procedures.
- Data Entry and Management: Accurately enter and maintain title-related data in the bank’s systems and databases.
- Client Communication: Provide timely updates and clear explanations to clients regarding title status and documentation requirements.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12-2004
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Team collaboration
- Decision-making
- Customer service
- Quality improvements
- Team leadership
- Risk management
- Relationship building
- Regulatory compliance
- Collaboration skills
- Compliance certifications
- Critical thinking
- Attentive and observant
Timeline
Quality Assurance Specialist
USAA Federal Savings Bank
04.2016 - Current
Title Specialist
USAA Federal Savings Bank
08.2010 - 04.2016
Bachelor of Arts - Psychology
The University of Texas At San Antonio