GLENDORA SPRINGER
Chesapeake,VA
Summary
Experienced Computer Systems Analyst skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Proficient in analyzing user needs, resolving issues, and suggesting enhancements to optimize system performance. Adept collaborator, aligning technology solutions with business objectives. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Systems Analyst
Elevance Health (formerly Anthem Inc)
03.2023 - 12.2023
- Collaborated with stakeholders to gather and document system requirements, translating them into technical specifications
- Conducted detailed business analysis, identified process inefficiencies, and developed strategic solutions to improve system functionalities
- Utilized proficient skills in navigating the JIRA backlog to ensure streamlined project management and efficient tracking of bugs, tasks, and user stories
- Managed software configurations, ensured compliance with version control policies, and facilitated smooth integration of new software releases
- Conducted System Integration Testing (SIT) to validate proper functionality of software module dependencies and preserve data integrity across distinct modules
- Facilitated User Acceptance Testing (UAT) support ensuring end-users' needs and expectations were met
- Provided expert-level technical support and resolution of complex system issues ensuring minimal downtime and optimal system efficiency
Business Analyst II
American Red Cross
03.2021 - 03.2023
- Gathered and analyzed requirements ensuring they align with business objectives
- Documented system requirements, validation plans, and cutover documentation ensuring alignment with organizational objectives and project deliverables
- Utilized business analysis tools to evaluate data, identify trends, and provide actionable insights to improve business processes
- Translated intricate business needs into well-defined epics and user stories, meticulously documenting them to provide clear and concise guidance for development teams
- Collaborated closely with developers during the development cycle, executing comprehensive testing procedures to validate solutions met or exceeded established business expectations
- Facilitated user acceptance sessions, documenting user feedback and managing change requests to enhance system functionality and user satisfaction
Systems Analyst I & II
Anthem Inc.
04.2018 - 10.2020
- Analyzed business requirements at different stages of the software development life cycle (SDLC) methodologies
- Executed comprehensive business analysis, facilitated workshops to gather business requirements, and developed detailed process maps and documentation
- Performed System Integration Testing (SIT) to verify that all software module dependencies function properly and the data integrity preserved between distinct modules of the whole system
- Conducted user acceptance testing (UAT) on behalf of end-users to assess the system’s ability to support day-to-day business
- Collaborated with the SCRUM team to create User Stories, groom backlog, and refine Stories to boost transparency and trust between the product owner and customers while improving team effectiveness
- Partnered with the clients on the final signing process in the User Acceptance stages for UAT testing projects resulting in completion rates of 90% for each project
- Utilized SQL statements for data query and analysis and implemented changes to improve execution time
Education
BA - Healthcare Management
Southern New Hampshire University
05-2021
Associate Degree - Computer Information Systems
Strayer University
Orlando, FL09-2017
Skills
- User Acceptance Testing (UAT)
- System Integration Testing (SIT)
- Requirements Gathering & Documentation
- CRM Software
- ServiceNow
- Agile/SCRUM Framework
- Toad Oracle
- JIRA & Confluence
- User Story Validation
- SQL Queries & Database Management
- Software/Systems Implementations
- Testing & Scripting
- Visio Workflow Diagrams
- Systems Analysis
- End-User Support
- Software Testing & System Upgrades
- Application Support
- Data Modeling
- Technical Documentation
- API Development
- Software and Hardware Evaluations
- Database Design & System Testing
- Information Security
Websites
Certification
- Certified Scrum Master (CSM), 2022-2026
Job-Related Honors, Awards & Special Accomplishments
American Redcross Project-Recognition for outstanding commitment and support on a Project
Timeline
Senior Systems Analyst
Elevance Health (formerly Anthem Inc)
03.2023 - 12.2023
Business Analyst II
American Red Cross
03.2021 - 03.2023
Systems Analyst I & II
Anthem Inc.
04.2018 - 10.2020
BA - Healthcare Management
Southern New Hampshire University
Associate Degree - Computer Information Systems
Strayer University
Similar Profiles
SHERI LUNDSHERI LUND
Medical Underwriter Senior (Work at Home) at Elevance Health (formerly Anthem Inc.)Medical Underwriter Senior (Work at Home) at Elevance Health (formerly Anthem Inc.)
Melissa YoungMelissa Young
Manager II Financial Ops at Elevance Health (Formerly Anthem, Inc.)Manager II Financial Ops at Elevance Health (Formerly Anthem, Inc.)
Meridith WoodmanMeridith Woodman
Director Pharmacy Client Experience (CE) Program & Project Mgmt – Carelon Rx Sales Acct Mgmt at Elevance Health (formerly Anthem, Inc.)Director Pharmacy Client Experience (CE) Program & Project Mgmt – Carelon Rx Sales Acct Mgmt at Elevance Health (formerly Anthem, Inc.)