Results-oriented leader with expertise in strategic corporate vision, team and project management, organizational change, and financial portfolio management.
Overview
9
9
years of professional experience
Work History
Director Pharmacy Client Experience (CE) Program & Project Mgmt – Carelon Rx Sales Acct Mgmt
Elevance Health (formerly Anthem, Inc.)
09.2022 - Current
Established PMO Center of excellence from ground up
Created Intake Process which yielded streamlined process for project delivery success and flawless execution
Manage complex multi-level $6B portfolio
Supports pharmacy clients in books of business throughout 14which accelerates customer focus and delivery through high performance culture and best in class work ethic
Focus on excellent client experience for the whole person in order to drive wellness, retention and upsell for the pharmacy organization, Carelon and Elevance Health
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Director Portfolio Execution, Commercial & Specialty Business Division (CSBD)
Anthem, Inc.
09.2021 - 07.2022
Leader of three critical teams: Portfolio Planning (PPI) Intake Coordinators, Portfolio Planners (Business Facing) and Small System Change Requests (SSCR) Project Managers: Lead teams within Business Solutions, CSBD which accelerates customer focus and delivery
Managed complex multi-level $200M portfolio
Drove work to support membership growth, improve speed to market and overall success: Created Strategic Scoring Model & Prioritization for Capacity Planning for Teams Defined KPIs and SLAs for Portfolio Planning; Identified opportunities for improvement in operational performance metrics.
Senior Portfolio & Program Manager - IS Strategy, Shared Services & PerformRx
Managed 100+ direct reports from multiple vendors and internal teams including Director level leaders Managed
Coordinated Communication Strategy and Process Improvements in response to the COVID-19 pandemic
Education
Bachelor of Science - BSEd in Health Promotion & Disease Prevention
University of Georgia
Athens
08-1996
Skills
▪ Strategic Corporate Vision
▪ Complex multi-team Management
▪ Team Growth & Standup
▪ Organizational Change Management
Education Associations
University of Georgia, College of Public Health Alumni Executive Council, Communications Chair 2023-Current
University of Georgia, College of Public Health Alumni Executive Council, Executive Secretary 2020-2023
University of Georgia, CPH Alumni Board Member, 2019-Current
Accomplishments
University of Georgia, CPH Delta Omega Honorary Society in Public Health Inducted May 2022
WUGA Podcast publication as Alumni Working Group Founding Member 10/28/2023
Published in UGA Public Health print article 10/31/2023
Timeline
Director Pharmacy Client Experience (CE) Program & Project Mgmt – Carelon Rx Sales Acct Mgmt
Elevance Health (formerly Anthem, Inc.)
09.2022 - Current
Director Portfolio Execution, Commercial & Specialty Business Division (CSBD)
Anthem, Inc.
09.2021 - 07.2022
Senior Portfolio & Program Manager - IS Strategy, Shared Services & PerformRx
AmeriHealth Caritas Family of Companies
09.2015 - 09.2021
Bachelor of Science - BSEd in Health Promotion & Disease Prevention
University of Georgia
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