Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glendy Avila

San Diego,CA

Summary

Proven housekeeping professional with a strong background in maintaining high standards of cleanliness and hygiene at Hilton Garden Inn Hotel. Skilled in teamwork and advanced cleaning techniques, I have significantly enhanced guest satisfaction and reduced complaints by adopting a detail-oriented approach. My dedication to excellence and ability to improve operational efficiencies have consistently contributed to a positive guest experience.

Overview

5
5
years of professional experience

Work History

Housekepeer

Hilton Garden Inn Hotel
01.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Verified cleanliness and organization of storage areas and carts.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Operated electronic backpack vacuums and floor sweepers.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.

Cocina

Pollo Campero
03.2020 - 12.2023

Education

Diversificado - Administración de empr

Liceo Educativo Técnico Evangélico
Guatemala
10.2015

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen Cleaning
  • Residential Cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Deep cleaning expertise
  • Folding clean laundry
  • Window Cleaning
  • Customer-Oriented
  • Physically strong
  • Sorting and washing laundry
  • Waste disposal
  • Interior and exterior cleaning
  • Complex Problem-Solving

Timeline

Housekepeer

Hilton Garden Inn Hotel
01.2024 - Current

Cocina

Pollo Campero
03.2020 - 12.2023

Diversificado - Administración de empr

Liceo Educativo Técnico Evangélico
Glendy Avila