Johanna Ramirez
The Bronx,NY
Summary
Dynamic leader with proven expertise in elevating guest experiences at Hilton Garden Inn Hotel, adept at conflict resolution and team motivation. Enhanced customer satisfaction and cleanliness standards, demonstrating exceptional team leadership and POS systems operations. Achieved significant improvements in operational efficiency and employee integration, showcasing a blend of hard and soft skills.
Overview
19
19
years of professional experience
Work History
Floor Supervisor
Hilton Garden Inn Hotel (kimpton Theta Hotel)
03.2007 - 12.2024
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
- Implemented quality control measures for maintaining exceptional room presentation, elevating the guest experience.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Trained new team members on proper and safe use of tools and equipment.
Room Attendant
Hamton Inn
02.2006 - 03.2007
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
GED -
Hostos Community College
Bronx, NY09-2000
Skills
- Customer satisfaction
- Team leadership
- Customer relations
- Team supervision
- Employee motivation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Floor Supervisor
Hilton Garden Inn Hotel (kimpton Theta Hotel)
03.2007 - 12.2024
Room Attendant
Hamton Inn
02.2006 - 03.2007
GED -
Hostos Community College
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