Glendy GONZALEZ ALVAREZ
Wichita
Summary
Achieved high levels of compliance with CMS laws and regulations through in-depth knowledge of revenue cycle billing. Enhanced billing processes by applying over 10 years of subject matter expertise in best practices. Resolved discrepancies effectively, resulting in improved billing accuracy and operational efficiency.
Overview
17
17
years of professional experience
Work History
Supervisor, ARS
Savista RCM
07.2024 - 11.2025
- Managed daily operations and workflow of 19 AR representatives to enhance team efficiency.
- Analyzed and documented weekly productivity metrics to enhance operational efficiency.
- Reviewed and authorized or rejected PTO requests to maintain operational efficiency.
- Executed timely submission of timecards to ensure accurate payroll processing.
- Designed tailored development strategies to enhance productivity for team members not meeting expectations.
- Oversaw recruitment processes, including interviewing and selecting candidates to enhance team capabilities. Managed employee performance reviews and facilitated necessary dismissals to maintain team effectiveness. Developed strategies for talent acquisition and retention to strengthen workforce.
- Facilitated communication with hospital to address and resolve outstanding requests.
- Evaluated and approved refund claims for patients and insurance providers to maintain financial accuracy.
- Evaluated 100 accounts weekly to provide actionable feedback during hospital meetings.
- Enabled seamless remote operations to enhance productivity and efficiency.
Supervisor-Accounts Receivable
Bryan-Kearney Regional Medical Center
03.2014 - 04.2024
- Managed billing and follow-up processes for hospital and hospital-based clinic across all insurance payers.
- Managed appeals and resolutions for complex accounts across all payers.
- Facilitated resolution of claim issues through effective communication with insurance representatives.
- Served as primary contact for resolving billing inquiries within patient accounts department.
- Evaluated audits from all payers and initiated appeals as necessary.
- Facilitated rapid processing of appeals to ensure timely resolutions.
- Facilitated customer service operations by managing Spanish-speaking calls.
- Facilitated remote collaboration and communication among team members.
Patient Accounts
Wichita Urology Group
Wichita, KS
01.2014 - 03.2014
- Contacted patients regarding outstanding balances and facilitated payment collection processes.
- Issued collection letters to patients to facilitate timely payments.
- Transferred account files to collections agency on a weekly basis.
- Managed incoming phone calls from patients to address billing inquiries.
- Processed self-pay payments to ensure accurate financial records.
Insurance Follow Up
Dr. Ron Marek
Wichita, KS
05.2013 - 10.2013
- Conducted thorough follow-ups on unpaid claims and denials to support financial accuracy and compliance.
- Facilitated submission of insurance appeals, ensuring all necessary documentation was included for review.
- Managed billing of auto and workers' compensation claims to ensure accurate and timely processing.
- Coordinated appointment schedules and addressed customer calls to resolve billing issues.
Patient Accounts Representative
Via Christi Health
Wichita, KS
03.2009 - 05.2013
- Evaluated patient eligibility and verified claim statuses to ensure compliance with regulations.
- Oversaw billing operations to ensure accurate and timely processing for primary and secondary payers.
- Analyzed attached itemized statements to ensure accuracy and compliance with claims processing standards.
- Facilitated submission of medical records to support claims for auto and workers' compensation.
- Led initiatives to enhance patient care services at Via Christi Health Saint Teresa Hospital. Managed cross-departmental collaboration to optimize hospital operations and improve service delivery. Developed strategies to uphold patient safety and quality care standards across all departments.
- Facilitated efficient patient registration to enhance emergency department workflow.
- Facilitated acquisition of patient consent signatures to ensure compliance with treatment protocols.
- Gathered and organized patient demographics to ensure accurate insurance information collection.
- Managed co-pay collection process for patient visits to uphold insurance eligibility standards.
- Managed laboratory activities to support research and development initiatives.
- Managed payment posting operations to ensure accurate financial records.
- Responded to patient and client inquiries via phone to facilitate timely assistance and support.
- Designed and implemented payment plans to enhance customer financial management.
- Supported front desk operations by providing interpretation services for Spanish-speaking patients.
Education
Bachelor’s in Healthcare Management - Business Administration
Wichita State University
01.2025
Associate’s in Applied Science - Business Administration
Butler Community College
01.2022
High School Diploma - undefined
Wichita High School East
01.2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Analytical thinking
- Process monitoring and improvement
- Decision-making
- Attention to detail
Languages
Spanish
Native or Bilingual
Affiliations
- Ability to lead, influence, manage, and motivate others.
- Knowledge of revenue cycle practices
- Knowledge of CMS laws, regulations, and guidelines
- Computer proficiency in Microsoft office: Word, Excel, Power Point
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Ability to work in an individual and/or team environment.
- SSI Billing Software, 14 years
- Waystar
- EMR systems: Nextgen, Meditech, Pulse, Epic, Collections Manager
- FISS/DDE-10 years
- Bilingual-Spanish
Timeline
Supervisor, ARS
Savista RCM
07.2024 - 11.2025
Supervisor-Accounts Receivable
Bryan-Kearney Regional Medical Center
03.2014 - 04.2024
Patient Accounts
Wichita Urology Group
01.2014 - 03.2014
Insurance Follow Up
Dr. Ron Marek
05.2013 - 10.2013
Patient Accounts Representative
Via Christi Health
03.2009 - 05.2013
Bachelor’s in Healthcare Management - Business Administration
Wichita State University
Associate’s in Applied Science - Business Administration
Butler Community College
High School Diploma - undefined
Wichita High School East