Glenessa Burr
Monroe,LA
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
12
12
years of professional experience
Work History
Medicare Customer Service Representative
Blue Shield
10.2023 - 05.2024
- Answered 40 incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Checked documentation for accuracy and validity on updated systems.
- Determined appropriateness of payers to protect organization and minimize risk.
Classroom Assistant
Dewey Elementary School
08.2017 - 05.2019
- Organized activities to teach 12 preschool children foundational learning skills such as letters and numbers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Helped new preschool children get used to classes by giving one-on-one support.
Personnel Specialist
US Navy
04.2012 - 04.2016
- Trained and licensed 200 employees to enhance success in field operations.
- Created tracking systems for incapacitated or inactive Marines.
- Onboarded as many as 50 new staff members per month.
- Facilitated virtual, in-person and blended learning sessions.
Education
Associate of Arts - Early Childhood Education And Care
San Diego Community College
San Diego, CA04-2019
Skills
- Effective listening
- Calm and patient
- Parent communication
- Creative lesson planning
- Classroom organization
- Social-emotional learning
- Safety procedures
- Positive reinforcement
- Toileting and feeding
Child Development Associate Training
Training program helped me gain knowledge and skills necessary to provide quality care and education for young children. My training experience provided me with solid foundation in early childhood development, classroom management, and family engagement strategies.
Timeline
Medicare Customer Service Representative
Blue Shield
10.2023 - 05.2024
Classroom Assistant
Dewey Elementary School
08.2017 - 05.2019
Personnel Specialist
US Navy
04.2012 - 04.2016
Associate of Arts - Early Childhood Education And Care
San Diego Community College
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