Glenford A. Richards
Bronx
Summary
Dynamic professional with extensive experience in customer service and operational management at Halal Bros Grill. Proven ability to lead teams and ensure compliance with health standards while delivering exceptional dining experiences. Skilled in employee training and conflict resolution, consistently enhancing team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Team Member
Halal Bros Grill
Bronx
03.2023 - Current
- Assist in managing daily operations, including cooking, cleaning, and overseeing staff.
- Ensure compliance with health and safety regulations.
- Maintain high standards of food quality and customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and ordering process.
Server/Bartender
Buffalo Wild Wings
Queens
12.2022 - 06.2023
- Provided excellent customer service in a fast-paced environment.
- Took and served food and beverage orders accurately.
- Maintained cleanliness of dining area and adhered to health standards.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Assisted in training new servers.
Team Member
Burger King
The Bronx
04.2018 - 08.2020
- Engaged with customers to ensure a quality dining experience.
- Assisted in various kitchen tasks, food prep, and cleaning.
- Worked collaboratively with team members to meet operational goals.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
Cashier/Packer
KFC
Bronx
07.2017 - 06.2018
- Wields high standards of customer service during rush hour.
- Operate cash register and take payment from customers in cash or credit card.
- Execute procedures for safe food preparation, assembly, and presentation.
- Took initiative in finding extra tasks when scheduled duties were completed.
- Preserved cleanliness throughout shift.
Sales Associate
Sears
Plains
10.2017 - 01.2018
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of the sales floor.
- Processed transactions and managed the cash register efficiently.
Dishwasher/Busser
Country Kitchen
Bronx
02.2015 - 10.2017
- Maintained cleanliness in dining and kitchen areas.
- Assisted servers by clearing tables and maintaining a tidy environment.
- Ensured dishes and utensils were clean and ready for service.
- Disposed of glassware that had been broken or chipped according to safety procedures.
Education
GED -
Cuny Prep
Bronx, NY01.2020
Skills
- Customer service excellence
- Operational management
- Customer service
- Health compliance
- Employee training
- Sales support
- Conflict resolution
- Communication skills
- Leadership skills
- Problem solving
- Food safety and sanitation
- Team collaboration
- Time management
- Cash handling
Timeline
Assistant Manager/Team Member
Halal Bros Grill
03.2023 - Current
Server/Bartender
Buffalo Wild Wings
12.2022 - 06.2023
Team Member
Burger King
04.2018 - 08.2020
Sales Associate
Sears
10.2017 - 01.2018
Cashier/Packer
KFC
07.2017 - 06.2018
Dishwasher/Busser
Country Kitchen
02.2015 - 10.2017
GED -
Cuny Prep
Similar Profiles
Tina RuizTina Ruiz
Crew Member Cook at Halal BrosCrew Member Cook at Halal Bros
Mariam AbuikhdairMariam Abuikhdair
Social Media Manager at Halal BrosSocial Media Manager at Halal Bros
RAYANN ATTALRAYANN ATTAL
Assistant Front of House Manager (Seasonal) at Halal BrosAssistant Front of House Manager (Seasonal) at Halal Bros
Yaritza JuarezYaritza Juarez
Supervisor at AMC TheatresSupervisor at AMC Theatres
Denisse SantanaDenisse Santana
Bilingual School Counselor at Department Of EducationBilingual School Counselor at Department Of Education