Glenn Battle

• Improved IT infrastructure stability by implementing proactive monitoring and maintenance strategies.
• Streamlined IT operations processes for enhanced efficiency and reduced downtime.
• Reduced troubleshooting time with comprehensive documentation of systems and procedures.
• Optimized network performance by conducting regular audits and adjusting configurations as needed.
• Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
• Implemented robust data backup and recovery protocols, safeguarding critical information assets.
• Standardized hardware and software procurement, reducing costs and improving overall system compatibility.
• Developed IT policies and procedures, promoting secure and compliant computing environment.
• Enhanced end-user support by establishing responsive help desk ticketing system for efficient issue resolution.
• Championed cybersecurity initiatives by implementing advanced threat detection measures and employee training programs.
• Provided expert guidance in selecting appropriate technologies to meet business goals while adhering to budget limitations.
• Led efforts in optimizing server environments through virtualization techniques, resulting in improved resource utilization and reduced energy consumption.
• Conducted regular security assessments to identify vulnerabilities and develop remediation plans proactively.
• Supervised installation of new hardware components, minimizing disruptions to daily operations.

• Supporting Pyxis ES, Medication Management Solutions (MMS)
• Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support.
• Streamlined company processes for increased productivity by troubleshooting software errors and glitches.
• Consistently met performance targets with diligent attention to detail and effective time management skills.
• Reduced downtime, optimizing system functionality through regular maintenance and software updates.
• Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
• Developed user-friendly guides and resources, simplifying complex information for non-technical users.
• Supported sales team efforts by providing in-depth product knowledge during client presentations and discussions.

• Systems Administrator, Network Operations (TCP/IP) IBM BigFix Administrator
• Improved overall system performance by optimizing hardware and software configurations.
• Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
• Reduced security incidents with proactive monitoring and timely patching of systems.
• Enhanced team collaboration, implementing centralized version control systems for code repositories.
• Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
• Maintained high availability of critical business applications by implementing robust failover solutions.
• Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
• Spearheaded migration efforts to cloud-based platforms, reducing operational costs and increasing scalability.
• Designed secure network architectures, minimizing risk of unauthorized access or data loss

I would be happy to help you with that. Here is the corrected text:

I was responsible for managing a team of 25 engineers, including eight field engineers and eight in-house technical support engineers. I mentored junior team members, teaching them advanced troubleshooting techniques and building their confidence as capable problem-solvers.

I set up and configured secure wireless access points to extend client connectivity, and resolved technical issues quickly by replicating system fault sequences to verify correct operations and detect errors. I was able to successfully troubleshoot network communication, software, and user account trouble calls, resolving an average of 20 calls per day.

Working closely with management teams, I planned, developed, and executed technical strategies aligned with the client's vision. I also oversaw the development and implementation of improvements to support and network operations.

I analyzed network security and current infrastructure to assess areas in need of improvement and developed solutions accordingly. Additionally, I mentored junior engineers, fostering a positive learning environment that promoted professional growth.

I performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents. My expertise in comprehensive root-cause failure analysis allowed me to effectively address issues and prevent future problems.Responsible for Managing a team of 25 engineer

• Eight field engineers and eight in-house technical support engineers
• Mentored junior team members in advanced troubleshooting techniques, building their confidence as capable problem solvers.
• Set up and configured secure wireless access points to extend client connectivity.
• Resolved technical issues quickly by replicating system fault sequences to verify correct operations and detect errors.
• Troubleshoot network communication, software, and user account trouble calls,I managed a team of 25 engineers, consisting of eight field engineers and eight in-house technical support engineers. I mentored junior team members in advanced troubleshooting techniques, building their confidence as capable problem solvers. I set up and configured secure wireless access points to extend client connectivity and resolved technical issues quickly by replicating system fault sequences to verify correct operations and detect errors. I also troubleshooted network communication, software, and user account trouble calls, successfully resolving 20 calls per day.
  
  Furthermore, I worked closely with management teams to plan, develop, and execute technical strategies aligned with the client's vision. I oversaw the development and implementation of improvements to support and network operations. Additionally, I analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. I mentored junior engineers, fostering a positive learning environment that promoted professional growth. Lastly, I performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents. My expertise in comprehensive root-cause failure analysis was also applied. successfully resolving 20 calls per day.
• Worked closely with management teams to plan, develop, and execute technical strategies aligned with the client's vision.
• Oversaw development and implementation of improvements to support and network operations.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Mentored junior engineers, fostering a positive learning environment that promoted professional growth.
• Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
• Applied expertise in comprehensive root-cause failure analysis.

• Supporting FHIR - HL7, Nagios, IBM BigFix and Salesforce cloud services and applications that support analytics of medical providers, caregivers and payers with real-time and batch mode clinical insights to improve patient outcomes.
• Improved product reliability by conducting thorough root cause analysis and implementing corrective actions.
• Streamlined internal processes for better efficiency, leading cross-functional teams in product improvement initiatives.
• Optimized product performance by collaborating with development teams on software updates and hardware upgrades.
• Mentored junior engineers, sharing knowledge and best practices to strengthen the overall team skill set.
• Increased customer retention rates through exceptional problem-solving skills and consistent follow-up communication.
• Served as a subject matter expert in product training sessions for both internal staff and external clients.
• Contributed to the development of new products by providing valuable input from a support perspective during the design phase.

• Performed San Scaling and configuring ESXI host servers, Writing STIG - DIACAP documentation for product certification test for consolidated afloat network enterprise services (CANES) and Next Generation Enterprise Network (NGEN) US Navy
• Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
• Monitored systems in operation and quickly troubleshot errors.
• Connected to computer of client using remote link to install programs and applications.
• Communicated with clients to verify roots and causes of computer problems.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Monitored system performance to identify potential issues.
• Installed, configured and maintained computer systems and network connections.
• Generated reports to track performance and analyze trends.
• Configured and tested new software and hardware.

• Analyzed requirements definitions, and network system architecture designs and conducted system performance analysis of C2P2, C4ISR Command
• Supported FOB's (Foward Operating Bases)
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Delivered high-quality designs through extensive CAD modeling and simulation testing.
• Developed comprehensive project plans to ensure timely completion within budget constraints.
• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
• Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

• Testing MIDS LVT1, 2, JREAPC, TADIL Link 11b (NATO), Link 16, 22, AFATDS, EPLRS, TACP-CASS, PRC117, PRC-150 - 155 ManPack MOUS, THALES-148 radios systems (UHF/IP - SATCOM, TADILs, and Combat Net Radio (CNR), Doors-9 document management, Agile Document Management
• Implemented robust network infrastructure for improved connectivity and reliability.
• Optimized system performance by identifying and resolving complex technical issues.
• Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
• Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
• Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
• Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.