Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Glenn Bolton

Summary

A highly resourceful Healthcare IT Analyst,Trainer, and Team Lead. A business professional with strong interpersonal, communication, problem solving and decision making skills. High level ability to establish and maintain strong alliances in leading and motivating teams and driving projects to a successful completion.

Overview

2024
2024
years of professional experience

Work History

Epic Technical Dress Rehearsal, Valley Health
Winchester, VA
11.2022 - 08.2023
  • Ensured system readiness to identify and resolve issues to assure a smooth Go-Live process
  • Coordinated and led Technical Dress Rehearsals for Epic implementations and upgrades, ensuring all components of the system were thoroughly tested before go-live
  • Identified and documented issues and risks during rehearsals, working closely with technical teams to implement resolutions and improvements
  • Created and maintained comprehensive documentation of Technical Dress Rehearsal processes and outcomes for reference and audit purposes
  • Provided expert support and troubleshooting for Epic applications during the Technical Dress Rehearsal phase
  • Participated in pre-rehearsal planning meetings and contributed to the development of realistic scenarios to simulate various clinical and operational situations
  • Collaborated with IT teams to understand workflow requirements and ensure the system met the organization's needs.

Epic Go, Support, University Hospitals
Cleveland, OH
04.2022 - 03.2023
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Stanford Health Care
Stanford, CA
08.2022 - 10.2022
  • Ensured system readiness to identify and resolve issues to assure a smooth Go-Live process
  • Coordinated and led Technical Dress Rehearsals for Epic implementations and upgrades, ensuring all components of the system were thoroughly tested before go-live
  • Identified and documented issues and risks during rehearsals, working closely with technical teams to implement resolutions and improvements
  • Created and maintained comprehensive documentation of Technical Dress Rehearsal processes and outcomes for reference and audit purposes
  • Provided expert support and troubleshooting for Epic applications during the Technical Dress Rehearsal phase
  • Participated in pre-rehearsal planning meetings and contributed to the development of realistic scenarios to simulate various clinical and operational situations
  • Collaborated with IT teams to understand workflow requirements and ensure the system met the organization's needs.

Epic Go, Baptist Health, 800 Prudential Dr
Jacksonville, FL
07.2022 - 08.2022
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tic

Epic Technical Dress Rehearsal, Baptist Health 800 Prudential Dr
Jacksonville, FL
03.2022 - 07.2022
  • Ensured system readiness to identify and resolve issues to assure a smooth Go-Live process
  • Coordinated and led Technical Dress Rehearsals for Epic implementations and upgrades, ensuring all components of the system were thoroughly tested before go-live
  • Identified and documented issues and risks during rehearsals, working closely with technical teams to implement resolutions and improvements
  • Created and maintained comprehensive documentation of Technical Dress Rehearsal processes and outcomes for reference and audit purposes
  • Provided expert support and troubleshooting for Epic applications during the Technical Dress Rehearsal phase
  • Participated in pre-rehearsal planning meetings and contributed to the development of realistic scenarios to simulate various clinical and operational situations
  • Collaborated with IT teams to understand workflow requirements and ensure the system met the organization's needs.

Aspirus Health
Wausau, WI
11.2021 - 12.2021
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Locations
Jersey, New
09.2021 - 10.2021

Epic Go, RWJ Barnabas Health
Turnpike, New Jersey
05.2021 - 07.2021
  • Epic Go-Live Support

UT Health Houston, The University of Texas Health Science Center, Houston
Fannin, Houston, TX
04.2021 - 05.2021

Baylor Scott & White
Plano, TX
06.2020 - 07.2020
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Clinic
Rochester, MN
05.2018 - 06.2018
  • Assisted clinicians in verifying problems allergies, History and Reconciliation, and place orders for newly transferred patient
  • Assisted with issues, documentation and progress notes in the rehab center
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Follow up and resolve issues that arose during the go live exercise
  • Forwarded tickets and complaints via the Cherwell platform for assistance and complaints
  • Assisted nurses with medication administration record
  • Supported clinician in creating an inpatient care plan and patient Education
  • Assisted the clinicians to record patient vital and record assessment system
  • Provided support to the nurses on transfer and patient movement from floor to floor
  • Supported physicians in medication reconciliation during admission and discharge
  • Assisting RN Case managers with Insurance verification
  • Providing support on how Case managers can write their clinical note on UR
  • Assisting social workers on how to write their consult note
  • Assisting physicians on how to cosign save orders by the social workers
  • Epic Go live Support (Ambulatory, Cadence)

Epic, Main Line Health
04.2018 - 05.2018
  • Provided classroom training to Providers on how to document and work through the hyperspace
  • Designed and delivered classroom training and demos for clinicians and front office staff on Epic Ambulatory; Cadence
  • Assisted with the development of classroom user documentation and reference materials
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Supported end users in one on one training
  • Assisted the provider with pre-op order management
  • Assisted the anesthetist on how to place an order for glucose test
  • Assisted the clinicians to record patient vital and record assessment system
  • Ensured that the nurses to document laboratory result for patients in pre-op
  • Assisted in locating orders placed previously, enter a new verbal order and identify where to document medication administrations as a pre-op nurse, Go-Live Support, Philadelphia ( Ambulatory, ClinDoc,CPOE Order Support )

Trainer

Epic
02.2018 - 04.2018
  • (Inpatient, Orders, ClinDoc), Assisted clinicians in verifying problems allergies, History and Reconciliation, and place orders for newly transferred patient
  • Assisted with issues, documentation and progress notes in the rehab center
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Follow up and resolve issues that arose during the go live exercise
  • Forwarded tickets and complaints via the Cherwell platform for assistance and complaints
  • Assisted nurses with medication administration record
  • Supported clinician in creating an inpatient care plan and patient Education
  • Assisted the clinicians to record patient vital and record assessment system
  • Provided support to physicians in their personalization of notes, order favorites during
  • Provided support to the nurses on transfer and patient movement from floor to floor
  • Supported physicians in medication reconciliation during admission and discharge

Trainer

Epic, Northwestern Medicine
Chicago
01.2018 - 02.2018
  • Assisted clinicians in verifying problems allergies, History and Reconciliation, and place orders for newly transferred patient
  • Assisted with issues, documentation and progress notes in the rehab center
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Follow up and resolve issues that arose during the go live exercise
  • Forwarded tickets and complaints via the Cherwell platform for assistance and complaints
  • Assisted nurses with medication administration record
  • Supported clinician in creating an inpatient care plan and patient Education
  • Assisted the clinicians to record patient vital and record assessment system
  • Provided support to physicians in their personalization of notes, order favorites during
  • Provided support to the nurses on transfer and patient movement from floor to floor
  • Supported physicians in medication reconciliation during admission and discharge Epic Inpatient Go-Live Support

lab manager

UMass Memorial Hospital Boston
1 1 - 10.2017
  • Supported the, , medical lab technologists, and phlebotomist
  • Assisted lab technologists in the main lab with the entire process of collecting a specimen, receiving a specimen into the lab, label reprints, and manually imputing a test result
  • Assisted the anatomic pathologist with requisition entry, case building and addendums
  • Provided support to Phlebotomist in the outpatient lab
  • Supported registration staff on the start to finish steps of registering a patient
  • Ensuring patient’s documents are uploaded in the database, schedule and arrive patients and also transcribe patients order if not already in the system
  • Supported Radiology techs, providing assistance in troubleshooting issues relating to improper patient registration in terms of orders and location
  • Assisted clinicians in verifying problems allergies, History and Reconciliation, and place orders for newly transferred patient
  • Assisted with issues, documentation and progress notes in the rehab center
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Follow up and resolve issues that arose during the go live exercise
  • Forwarded tickets and complaints via the Cherwell platform for assistance and complaints
  • Assisted nurses with medication administration record

Conemaugh Health System
Johnstown, PA
10.2016 - 11.2016
  • Assisted the clinicians to record patient vital and record assessment system
  • Identify training related issues and escalate as needed for timely resolution
  • Work closely with project team to understand clinical workflows
  • Provided elbow support to physicians and clinical staff on the floor
  • Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace
  • Supported end users in one on one training
  • Follow up and resolve issues
  • Workflow
  • Epic Go -Live support

Greenville Health System SC
09.2016 - 10.2016
  • Assisted clinicians in verifying problems allergies, History and Reconciliation, and place orders for newly transferred patient
  • Assisted with issues, documentation and progress notes in the rehab center
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Follow up and resolve issues that arose during the go live exercise
  • Forwarded tickets and complaints via the Cherwell platform for assistance and complaints
  • Assisted nurses with medication administration record
  • Supported clinician in creating an inpatient care plan and patient Education
  • Assisted the clinicians to record patient vital and record assessment system
  • Epic Go-Live Support

Radiant Consultant

Epic Go
, SC.
02.2016 - 03.2016
  • Greenville Health System, Provided at the elbow support to radiology techs in the various sub departments
  • Helped troubleshoot different problems and escalated tickets to the command center on issues that are critical and of high priority
  • Provided at the elbow support in the outpatient lab to lab technologists and phlebotomist
  • Assisting end users to properly schedule their patients
  • Worked with head of units on building their desired templates.

Lead

Epic
1 1 - 1 1
  • Go-Live Support Zone, Go-Live Support, Technical Dress Rehearsal, Go-Live Appointment Conversion, Go-Live Support, Supported physicians & Nurses
  • Assisted with troubleshooting during engagement
  • Supported to Nurses on flow sheets, assessment, MAR admin and working their navigators
  • Providing assistance to Physicians on how discharge patients & do Med Rec of order and how to modify an order and sign
  • Assisted with Unit Secretary end -user with uploading documents and patient movemen
  • Call in optimization and technical tickets to Command Center, Live Support (Ambulatory, Cadence Support

Epic, Houston Methodist
Houston, TX
1 1 - 1 1
  • Go- Live Support (Ambulatory, Cadence Support), Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Epic Go, RWJ Barnabas Health
Turnpike, New Jersey
08.2023
  • Coordinated logistical support for healthcare professionals during strikes, ensuring uninterrupted access to Epic EHR systems and critical patient data
  • Collaborated with IT teams to implement contingency plans, ensuring the continued functionality and security of Epic EHR platforms during labor actions
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Managed documentation and reporting related to Epic EHR system usage during strikes, including incident reports and system performance metrics.
  • Provide ATE support schedulers
  • Assisted with scheduling and rescheduling.

Epic IT Applications, Virtua Health
Marlton, New Jersey
07.2023
  • Provided frontline technical support for Epic EHR applications, addressing end-user issues and ensuring the continuous functionality of the system
  • Diagnosed and resolved application-related problems, coordinating with Epic representatives and IT teams to implement solutions promptly
  • Collaborated with end-users to understand workflow requirements and provided training to enhance their proficiency in using Epic EHR applications
  • Participated in the testing and implementation of Epic EHR updates and patches, ensuring minimal disruption to daily operations
  • Supported various healthcare IT applications, including Epic EHR, ensuring timely issue resolution and system stability.

Live Support Zone Coordinator

Epic Go, OU Health
Oklahoma City, OK
06.2023
  • Lead and manage a team of professionals involved in the implementation and maintenance of the Epic EHR system
  • Training conducted in large and small group
  • Delivered group instruction and one-on-one support at go live
  • Effectively Supported Providers in documentation
  • Set project goals, timelines, and priorities, ensuring alignment with organizational objectives
  • Assured my team Educated and assisted Physicians and other clinical staffs on how to document encounters, manage their Doc flow sheets, Assessment, Progress Notes, Orders, preference list, Rounding and efficient use of Smart tools, Smart set, Smart Phrases, the use of dragon & In-Basket messaging system

Lead

RWJ Barnabas Health
Turnpike, New Jersey
05.2023
  • And manage a team of professionals involved in the implementation and maintenance of the Epic EHR system
  • Training conducted in large and small group
  • Delivered group instruction and one-on-one support at go live
  • Effectively Supported Providers in documentation
  • Set project goals, timelines, and priorities, ensuring alignment with organizational objectives
  • Assured my team Educated and assisted Physicians and other clinical staffs on how to document encounters, manage their Doc flow sheets, Assessment, Progress Notes, Orders, preference list, Rounding and efficient use of Smart tools, Smart set, Smart Phrases, the use of dragon & In-Basket messaging system

Fletcher

Advent Health
Tampa, FL
12.2022
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Live Support

Epic Go, Advent Health Orlando
Orlando, FL
03.2022
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Live Support

Epic Go, Advent Health Orlando
Orlando, FL
02.2022
  • Provided at the elbow support to radiology techs in the various sub departments
  • Helped troubleshoot different problems and escalated tickets to the command center on issues that are critical and of high priority
  • Provided at the elbow support in the outpatient lab to lab technologists and phlebotomist
  • Assisting end users to properly schedule their patients
  • Worked with head of units on building their desired templates.

Advent Health Orlando, Support
Orlando, FL
02.2022
  • Led the appointment conversion module implementation within Epic EHR, ensuring seamless transition and minimal disruption to daily operations
  • Resolved issues promptly, conducted root cause analysis, and implemented corrective actions to optimize appointment conversion performance
  • Oversaw the successful conversion of appointment data from legacy systems to Epic, ensuring data integrity and compliance with regulatory requirements
  • Conducted regular project status meetings, provided updates to leadership, and addressed any issues or risks that arose during the implementation
  • Call in optimization and technical tickets to Command Center
  • Epic Go-Live

Maine Health
Portland, Maine
11.2021
  • Supported physicians & Nurses
  • Assisted with troubleshooting during engagement
  • Supported to Nurses on flow sheets, assessment, MAR admin and working their navigators
  • Providing assistance to Physicians on how discharge patients & do Med Rec of order and how to modify an order and sign
  • Assisted with Unit Secretary end -user with uploading documents and patient movemen
  • Call in optimization and technical tickets to Command Center
  • Epic Go-Live Support

RWJ Barnabas Health, Epic
Turnpike, New Jersey
10.2021

Epic Go, Jefferson North Hospital
Philadelphia, PA
03.2021
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center
  • Cerner Go-Live Support

Vista Health Cerner, Go, Sherman Hospital
Lindenhurst, IL
02.2021
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center
  • Epic

Virtua Health
Elgin, IL
12.2020
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center
  • Epic Go-Live Support

Go
Haddon Heights, NJ
11.2020
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center Epic

South Suburban Hospital
Hazel Crest, IL
10.2020
  • Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center

Epic, University of Illinois
Chicago, IL
09.2020
  • Go- Live Support (Ambulatory, Cadence Support, Supported registration with scheduling and canceling appointments
  • Assisted with troubleshooting during engagement
  • Supported to Nurses and MA's on flow sheets and working their navigators
  • Providing assistance to Physicians on how to refill an order and how to modify an order and sign
  • Provide ATE support schedulers
  • Assisted with Front Desk Managers
  • Supported front desk end -user with verifying insurances and uploading documents
  • Assisted with scheduling and rescheduling
  • Call in optimization and technical tickets to Command Center
  • Epic Go- Live Support (Inpatient, Orders, Clindoc) Prime St
  • Francis Hospital

St Mary's Hospital
Passaic, NJ
10.2019
  • Provide classroom training and one-to-one training to nurses and ancillary staff, technical staff and super users and end users
  • Ensure readiness of training rooms and set up materials for classes
  • Problem solve concerns about Epic application questions and work flow
  • Maintain policy and procedure documentation
  • Keep up to date with knowledge of operational workflows and ancillary curriculum
  • Administer class evaluation and end users proficiency assessments
  • Log in labs with end users
  • Cerner Go live Support

Fort Sanders Regional Medical Center
Knoxville, TN
09.2018
  • SurgiNet – PreOp, InterOp, PostOp support for Surgeons and nurses
  • SurgiNet, Power plan
  • Powerchart, power note, Dynamic Documentation, MedRec
  • Assisted providers in utilizing Cerner’s powerchart to enter their orders, print lab labels
  • MAR,MAW, Pick List, Documenting Case Attendees, Case Selection, Case Scheduling, input the past surgical history and do the medication reconciliation, admission, transfer and discharge.

Cerner Trainer

St. Josephs Medical Center
Hackensack, NJ
08.2018
  • Provide classroom training and one-to-one training to nurses and ancillary staff, technical staff and super users and end users
  • Ensure readiness of training rooms and set up materials for classes
  • Problem solve concerns about Epic application questions and work flow
  • Maintain policy and procedure documentation
  • Keep up to date with knowledge of operational workflows and ancillary curriculum
  • Administer class evaluation and end users proficiency assessments
  • Log in labs with end users
  • EPIC Go live Support (ClinDoc, CPOE Order, Case Management) Mary Washington Hospital Virginia

Wellspan Medical Center PA
11.2017
  • Assisted the clinicians to record patient vital and record assessment system
  • Identify training related issues and escalate as needed for timely resolution
  • Work closely with project team to understand clinical workflows
  • Provided elbow support to physicians and clinical staff on the floor
  • Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace
  • Supported end users in one on one training
  • Follow up and resolve issues
  • Cerner Inpatient Go-Live Support

University Of Southern Alabama
, AL
10.2017
  • Powerchart - ICU Unit
  • ATE support for Physicians, nurses, teachers, Respiratory therapists, and psych techs
  • Power plan
  • Powerchart, and power notes
  • Assisted providers in utilizing Cerner powerchart to enter their orders
  • Print prescriptions, reporting ticket issues to command center
  • Epic Go- Live Support

Go-Live Consultant

Cerner, Southwest General Hospital
San Antonio, TX
06.2017
  • Dept
  • ATE support for Physicians and nurses
  • Power plan, powerchart, and power notes
  • Assisted providers in utilizing Cerner powerchart to enter their orders, print prescriptions, input the patient’s home medications, past medical history, past surgical history and do the medication reconciliation, admission, transfer and discharge
  • First Net Tracking Board - Launch Point
  • Our Lady of the Lake Region Medical Center

Mercy Health
Baton Rouge, Maumee, LA. Ohio
03.2017
  • Assisted with the development of classroom user documentation and reference materials
  • Supported clinic staff in resolving issues with navigation, orders, patient plan care information
  • Assessed needs and quickly provide appropriate and timely training
  • Supported end users in one on one training
  • Follow up and resolve issues
  • Assisted the provider with pre-op order management
  • Assisted the anesthetist on how to place an order for glucose test
  • Epic Go- Live Support (Beaker Support)

lab manager

Epic
02.2017
  • Supported the, , medical lab technologists, and phlebotomist
  • Assisted lab technologists in the main lab with the entire process of collecting a specimen, receiving a specimen into the lab, label reprints, and manually imputing a test result
  • Assisted the anatomic pathologist with requisition entry, case building and addendums
  • Provided support to Phlebotomist in the outpatient lab
  • Supported registration staff on the start to finish steps of registering a patient
  • Ensuring patient’s documents are uploaded in the database, schedule and arrive patients and also transcribe patients order if not already in the system
  • Supported Radiology techs, providing assistance in troubleshooting issues relating to improper patient registration in terms of orders and location
  • Facilitated the use of report by Pharmacists which helps pharmacy managers optimize workflows for patient safety, Inpatient Go-Live Support, Go-Live Support

Spartanburg Regional Medical Care, SC
08.2016
  • Prepare end users to switch with minimum disruptions, to Epic clinical documentation and orders
  • Training conducted in large and small group
  • Delivered group instruction and one-on-one support at go live
  • Effectively Supported Providers in documenting in- patient’s chart during Pre-op, PACU, and PostOp Surgery, navigates through various departmental workflows, use shortcuts, locating help in Hyperspace
  • Supported clinician in creating an inpatient care plan and patient Education
  • Assisted clinicians in verifying problems allergies, History and Reconciliation, and place orders for newly transferred patient
  • Educated and assisted Physicians and other clinical staffs on how to document encounters, manage their Doc flow sheets, Assessment, Progress Notes, Orders, preference list, Rounding and efficient use of their of Smart tools, Smart set, Smart Phrases, the use of dragon & In-Basket messaging system

Hartford Integris Regional Hospital Oklahoma
04.2016
  • Assessed needs and quickly provided appropriate and timely training
  • Supported end users in one on one training
  • Follow up and resolve issues and assisted the provider with pre-op order management
  • Assisted the clinicians to record patient vital and record assessment system
  • Identify training related issues and escalate as needed for timely resolution
  • Work closely with project team to understand clinical workflows
  • Provided elbow support to physicians and clinical staff on the floor
  • Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.

Education

NICEHR Training - Healthcare IT / Clinical Systems Training -

12.2023

Bachelor of Science -

Chancellor University

Skills

  • Clinical Software SKILLS
  • Cerner – Firstnet, Reg/Sch, PowerChart , CPOE, PowerForms, MPages, SurgiNet, Dynamic Doc
  • Epic – TDR, IT Appications, Orders, ClinDoc, AMB, Cadence, Prelude, ADT, Smart Tools
  • Allscripts – SCM, TW, KBC, Flowsheets , BCMA, eMar, FIlters, Notecetera, e-Rx
  • Dragon, MModal - Voice Recognition Software

References

REFERENCES: Available on Request

Timeline

Epic Go, RWJ Barnabas Health
08.2023

Epic IT Applications, Virtua Health
07.2023

Live Support Zone Coordinator

Epic Go, OU Health
06.2023

Lead

RWJ Barnabas Health
05.2023

Fletcher

Advent Health
12.2022

Epic Technical Dress Rehearsal, Valley Health
11.2022 - 08.2023

Stanford Health Care
08.2022 - 10.2022

Epic Go, Baptist Health, 800 Prudential Dr
07.2022 - 08.2022

Epic Go, Support, University Hospitals
04.2022 - 03.2023

Epic Technical Dress Rehearsal, Baptist Health 800 Prudential Dr
03.2022 - 07.2022

Live Support

Epic Go, Advent Health Orlando
03.2022

Live Support

Epic Go, Advent Health Orlando
02.2022

Advent Health Orlando, Support
02.2022

Aspirus Health
11.2021 - 12.2021

Maine Health
11.2021

RWJ Barnabas Health, Epic
10.2021

Locations
09.2021 - 10.2021

Epic Go, RWJ Barnabas Health
05.2021 - 07.2021

UT Health Houston, The University of Texas Health Science Center, Houston
04.2021 - 05.2021

Epic Go, Jefferson North Hospital
03.2021

Vista Health Cerner, Go, Sherman Hospital
02.2021

Virtua Health
12.2020

Go
11.2020

South Suburban Hospital
10.2020

Epic, University of Illinois
09.2020

Baylor Scott & White
06.2020 - 07.2020

St Mary's Hospital
10.2019

Fort Sanders Regional Medical Center
09.2018

Cerner Trainer

St. Josephs Medical Center
08.2018

Clinic
05.2018 - 06.2018

Epic, Main Line Health
04.2018 - 05.2018

Trainer

Epic
02.2018 - 04.2018

Trainer

Epic, Northwestern Medicine
01.2018 - 02.2018

Wellspan Medical Center PA
11.2017

University Of Southern Alabama
10.2017

Go-Live Consultant

Cerner, Southwest General Hospital
06.2017

Mercy Health
03.2017

lab manager

Epic
02.2017

Conemaugh Health System
10.2016 - 11.2016

Greenville Health System SC
09.2016 - 10.2016

Spartanburg Regional Medical Care, SC
08.2016

Hartford Integris Regional Hospital Oklahoma
04.2016

Radiant Consultant

Epic Go
02.2016 - 03.2016

NICEHR Training - Healthcare IT / Clinical Systems Training -

Bachelor of Science -

Chancellor University

lab manager

UMass Memorial Hospital Boston
1 1 - 10.2017

Lead

Epic
1 1 - 1 1

Epic, Houston Methodist
1 1 - 1 1

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