Summary
Overview
Work History
Education
Skills
Industry Experience
Professional Value Offered
Timeline
Generic

Glenn "Jordan" Glezen

Riverview,FL

Summary

Versatile professional with a successful track record as a Supervisor of Education and a background in customer service. Proven expertise in overseeing educational programs, curriculum development, and staff management to drive academic success. Adept at fostering positive learning environments and implementing effective teaching strategies. Strong leadership and communication skills complemented by a background in providing exceptional customer service. Proactive problem solver with a commitment to achieving organizational goals and ensuring a high level of satisfaction for both students and customers.

Overview

10
10
years of professional experience

Work History

Supervisor of Education

Busch Gardens Tampa Bay
Tampa, FL
10.2015 - Current
  • Successfully supervised and managed a team of over 70 employees, demonstrating strong leadership and organizational skills.
  • Innovatively created tour products that resulted in generating millions of dollars in revenue, showcasing strategic business acumen.
  • Conducted engaging and safe tours featuring various animals, ensuring a positive and interactive experience for visitors.
  • Developed comprehensive training programs for new employees, contributing to the professional development and success of the team.
  • Held a key role in organizing and overseeing seasonal tour events, including Christmas Town and Howl-O-Scream, showcasing event management expertise.
  • Responsible for training of new employees assigned to the Serengeti Safari Tours.

Tour Guide

Metro Development Group
Tampa, FL
01.2019 - 08.2019
  • Conducted informative tours for potential and current homeowners at Epperson Lagoon in Wesley Chapel, Florida, as a representative of Metro Development Group, engaging in detailed conversations with homeowners and realtors to provide comprehensive information about the facility.
  • Played a key role in coordinating and planning events, including parties for guests, showcasing organizational and multitasking abilities.

Head Cashier

Southeastern Fishing Tackle Liquidators
Tampa, FL
01.2018 - 01.2019
  • Managed customer checkouts, ensuring a smooth and efficient transaction process, and providing excellent customer service.
  • Handled pricing and merchandising duties, including placing products on the sales floor to optimize visibility and enhance customer shopping experience.
  • Took on the responsibility of receiving and managing repairs for cast nets, reels, and rods, demonstrating a strong understanding of product maintenance and repair processes.

Pet Hotel Associate

PetSmart
Tampa, FL
01.2017 - 01.2018
  • Supervised and managed a large number of dogs in Doggie Day Camp, promoting positive play behaviors and effectively reducing instances of aggression.
  • Implemented safety protocols while giving baths and grooming dogs, adhering to the safest and most efficient techniques to ensure the well-being of the animals.
  • Demonstrated strong organizational skills by cleaning and disinfecting kennels and camp playgrounds, maintaining a clean and safe environment for the next day's operations.

Elf

Bass Pro Shops Outdoor World
Tampa, FL
11.2015 - 01.2016
  • Functioned as an assigned elf to Santa’s Wonderland and coordinated activities and service for children and parents during their visit
  • Stocked shelves continually to ensure all items were available for customers
  • Helped position kids, adults and dogs for successful photo opportunities with Santa
  • Helped manage inventory of all toys, gifts, food and books being sold in Santa’s Wonderland.

Customer Service Representative

Publix Grocery Store
Tampa, FL
01.2014 - 01.2015
  • Provided excellent customer service, addressing inquiries and enhancing the shopping experience at Publix.
  • Operated cash registers efficiently, ensuring accurate and timely transactions.
  • Assisted customers in product location, promotions, and resolving concerns promptly.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere.
  • Participated in ongoing training to stay informed about products and customer service best practices.
  • Contributed to well-stocked displays and demonstrated flexibility by assisting in various store departments.

Education

High School Diploma, Vet Assistant Program -

Tampa Bay Technical High School

Skills

  • Schedule Development
  • Inventory Control
  • Data Entry
  • Complaint Resolution
  • Public Speaking
  • Animal Handling
  • Computer Technology
  • Staff Development

Industry Experience

  • Grocery
  • Retail
  • Large Park Entertainment
  • Animal Husbandry
  • Animal Sanitation

Professional Value Offered

  • Relationship Building
  • Open Communication
  • Dependable
  • Technical skills
  • Trustworthy
  • Multi-tasker
  • Problem solver
  • Organized
  • Hard worker

Timeline

Tour Guide

Metro Development Group
01.2019 - 08.2019

Head Cashier

Southeastern Fishing Tackle Liquidators
01.2018 - 01.2019

Pet Hotel Associate

PetSmart
01.2017 - 01.2018

Elf

Bass Pro Shops Outdoor World
11.2015 - 01.2016

Supervisor of Education

Busch Gardens Tampa Bay
10.2015 - Current

Customer Service Representative

Publix Grocery Store
01.2014 - 01.2015

High School Diploma, Vet Assistant Program -

Tampa Bay Technical High School

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Glenn "Jordan" Glezen