Welcome Desk Intake Supervisor
Glenn Haughton
Our Calling Ministry
DeSoto,TX
14
years of professional experience
1
Certification
Dynamic professional in Ministry and Operations Management with a proven track record in problem-solving and effective administration. Committed to driving the success of inner-city ministries by transforming the lives of the forgotten, addicted, and hopeless through personal testimony and compassionate outreach. Expertise in fostering community engagement and implementing strategic initiatives that inspire hope and facilitate meaningful change. Passionate about empowering individuals to overcome challenges and achieve their potential.
Work History
Welcome Desk Intake Supervisor
2 Years 7 Months- Managed volunteer teams throughout intake processes, maintaining compliance with established organizational standards.
- Optimized data entry procedures to enhance accuracy in client information management.
- Orchestrated collaborative efforts between departments to ensure effective intake operations.
- Conducted thorough assessments of client needs during intake to prioritize high-risk cases and strategically allocate resources.
- Facilitated communication and collaboration between clients and service providers to ensure seamless care coordination and client satisfaction.
- Optimized client wait times by implementing strategic scheduling and staff allocation methods.
- Accurately filled out intake assessment forms and meticulously filed client charts for efficient retrieval.
- Engaged in active listening and open-ended questioning to effectively resolve issues, with critical matters escalated to the manager for resolution.
- Utilized superior conflict resolution and problem-solving skills to significantly improve customer satisfaction metrics.
Facilities Coordinator
2 Years 7 Months- Developed and implemented facility maintenance schedules, facilitating prompt repairs and reducing impact on daily operations.
- Established and maintained vendor partnerships through strategic contract negotiations aimed at improving service quality and reducing costs.
- Conducted thorough assessments and implemented safety protocols to enhance compliance and increase employee awareness of safety practices.
- Oversaw comprehensive inventory management of supplies and materials, utilizing advanced tracking systems to optimize resource utilization and reduce waste.
Director of Operations
5 Years 3 Months- Coordinated Reconciliation Outreach efforts, leading Monday meetings to align team activities with the ministry's daily operational objectives.
- Established trust-based partnerships with company and vendor teams, leading to significant annual savings in facility maintenance expenses.
- Implemented vocational training strategies that equipped individuals with essential skills, fostering employment opportunities upon graduation of the program.
- Established and nurtured essential connections with organizations such as Dallas Fire Department, Dallas Code, North Texas Food Bank, Richardson Fire Equipment, Metro Fire Protection, Oracle Elevator, and City of Dallas to enhance operational synergy.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Mentored staff on best practices in operations management and process improvement.
Men's Program Director
3 Years 3 Months- Achieved successful outcomes in a one-year discipleship program for 29 men. Created and executed a detailed schedule for daily classes, engaging multiple volunteer teachers.
- Optimized work schedules for participants, focusing on property maintenance and repair initiatives.
- Enhanced individual growth through targeted counseling and mentorship in discipleship.
- Addressed substance abuse issues through supportive discussions.
- Monitored progress through monthly meetings with residents.
- Empowered participants to find employment and develop budgeting skills after job placement.
- Managed the process of approving daily and overnight passes for residents, confirming eligibility and coordinating dates and times.
- Achieved successful job placements for participants in the program's first phase by collaborating with ministry partners and community allies.
- Contributed to reconciliation outreach by funding critical program costs, enhancing participant support through food and transportation provisions.
- Executed targeted outreach strategies to raise awareness and encourage active participation within the community.
- Developed and facilitated graduation ceremonies, focusing on creating an impactful and memorable experience for program graduates and their families.
Education
High School Diploma
Skills
Professionalism and ethics
Case management expertise
Data entry proficiency
Follow-up skills
Customer service
Problem-solving
Excellent communication
Phone and email etiquette
Certification
- Licensed Minister of the Gospel
- Counselor
- Mentor
BACKGROUND SUMMARY
- More than twenty years of increasing responsivities that has included Process mapping
- Volunteer Coordination
- Strategy Development
- Donation Management
- Process Improvement
- Counseling
- One on one
- Mentoring
- Discipleship
- Regulations
- City Code and Licensing
- Health Dept. Codes
- North Texas Food Bank Coordination
- Client Housing Setup
- Make-Ready Prep
- Contractor Coordination
- Contract Negotiation
- Property management
- New Projects
- Purchasing
- Procedures
- Asset Management
- Maintenance
- Equipment
- Facilities
- Waste Minimization
Timeline
Welcome Desk Intake Supervisor
Our Calling Ministry
01.2021 - 08.2023Read More
Facilities Coordinator
Our Calling Ministry
06.2018 - 01.2021Read More
Director of Operations
Reconciliation Outreach
02.2013 - 05.2018Read More
Men's Program Director
Reconciliation Outreach
01.2010 - 04.2013Read More
High School Diploma
Read More