Socorro H Padilla-Luna

17 plus years bilingual health care professional Indiana Health Coverage Program Experience: 17 years Managing Member/Customer Satisfaction Experience: 17 years Member Call Center Experience: 6 years Managed Care Experience: 12 years Account/Vendor Management Experience: 12 years Coordinate and write materials for management: 6 years Create data reports for the staff and management. 6 years Collaborate with Providers, members with the proper materials for adequate coverage. 6 years Update huddle materials, member records, provider’s directions. 6 years Coordinate with vendors the proper information for members. 6 years Coordinate activities with the staff for engagement. Same for the management team. 6 years Outreach events and festivals for Medicaid Indiana. 10 years Provider Experience: 17 years Supervisor Experience: 9 years Data Analysis Experience: 6 years Medicare Program Experience: 1.5 years

Professional with robust experience in intake coordination, adept at managing high-volume caseloads and streamlining processes. Known for fostering strong team collaboration and adapting seamlessly to evolving priorities. Skilled in client assessment, conflict resolution, and effective communication, ensuring optimal outcomes. Consistently delivers results by leveraging organizational skills and proactive approach.