Glenn Heinrich
San Jose,CA
Summary
Dependable team member with extensive experience in customer service and conflict resolution. Proven ability to maintain organization and cleanliness while ensuring customer satisfaction. Eager to leverage skills to create positive interactions and improve team dynamics.
Overview
35
35
years of professional experience
Work History
Team Member
Whole Foods Market (Campbell)
Campbell, California
04.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store displays.
- Stocked shelves and replenished inventory as needed.
- Provided support during peak hours to enhance customer service.
- Engaged with customers to create a welcoming shopping environment.
- Maintained a clean and organized work area throughout shift.
Title Examiner
Old Republic Title Company
San Jose, CA
08.1997 - 01.2024
- Reviewed property titles for accuracy and completeness.
- Analyzed legal documents to identify potential issues or discrepancies.
- Conducted in-depth research using public records and databases.
- Prepared detailed reports summarizing title findings for clients.
- Verified accuracy and completeness of legal documents before closing a transaction.
- Reviewed and analyzed legal documents such as deeds, title abstracts, mortgages, judgments, liens and plats to determine ownership of real estate.
Shuttle Van Driver
Homewood Suites by Hilton (San Jose Airport)
San Jose, CA
03.1997 - 03.2020
- Transported guests safely to and from the airport using shuttle van.
- Maintained cleanliness and organization of shuttle vehicles regularly.
- Assisted guests with luggage during pick-up and drop-off services.
- Followed scheduled routes to ensure timely passenger arrivals and departures.
- Communicated effectively with hotel staff regarding guest needs and requests.
- Provided excellent customer service to enhance guest experiences during transport.
Customer Service Representative
Stewart Title Insurance Company
San Jose, CA
04.1991 - 08.1997
- Processed and reviewed title documents for accuracy and completeness.
- Resolved customer issues through effective problem-solving techniques.
- Collaborated with team members to enhance customer service strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Following instructions
- Cleaning
- Positive attitude
- Dependability and reliability
- Willingness to learn
Timeline
Team Member
Whole Foods Market (Campbell)
04.2025 - Current
Title Examiner
Old Republic Title Company
08.1997 - 01.2024
Shuttle Van Driver
Homewood Suites by Hilton (San Jose Airport)
03.1997 - 03.2020
Customer Service Representative
Stewart Title Insurance Company
04.1991 - 08.1997