Glenn Hinton

Locomotive Field Technician

Amtrak National Railroad

Baltimore, MD

07.2014 - Current

Performed preventative maintenance on equipment and systems to ensure optimal performance.
Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Installed software applications according to customer specifications.
Repaired faulty electronic equipment using specialized tools such as soldering irons or oscilloscopes.
Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
Responded quickly to emergency situations requiring immediate attention.
Upgraded existing systems by installing new versions of operating systems or application software.
Tested newly installed systems prior to deployment in order to ensure functionality.
Investigated root causes of recurring problems with specific hardware or software configurations.
Communicated regularly with management regarding progress made on assigned projects or tasks.
Drove company vehicles to and from customer locations to perform field maintenance.
Serviced and repaired designated equipment to meet company standards and specifications.
Verified system functionality by testing equipment and connections, identifying and correcting problems.
Applied company safety policies consistently when performing daily tasks.
Traveled to field locations to evaluate equipment and performance.
Used logging tools to collect data from field, supporting engineer analysis.