Glenn Mack
New Braunfels
Summary
Experienced professional leader with 10 years experience in the industry. Focused on meeting or exceeding objectives seeking Water/Waste Water Transmission positions. Offer advanced training and knowledge of the water industries best practices. Recognized for leadership, planning abilities and clear, direct communication style. Self motivated , reliable, responsible, and accountable person.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Water Distribution Crew Leader
City Of Converse
Converse, TX
03.2014 - Current
- Discuss daily work requirements with crew and assign skills-based tasks to enable completion of work.
- Train employees in time management and proper ways to complete job duties , repair and install new water mains and service lines.
- Remove old and install new valves and hydrants.
- Operate backhoe, excavator, front end loader, hydro-excavator, sewer machine trailer and forklift.
- Perform TCEQ Bac-T samples
- Monitor team members to verify work quality and address concerns.
- Pitch in to help with various job tasks, fill in for sick employees complete projects.
- Supervise end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Instruct crew members in safe work practices and methods to reduce work-related injuries.
- Transport daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
- Communicate effectively with upper management, team members and customers to keep everyone informed.
- Monitor operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Work in team environment to maintain high levels of productivity.
- Organize materials, tools and equipment to supply team members.
- Safely operate mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads.
- Dig holes, trenches and ditches at desired locations and backfill completed excavations.
- Maintain team safety by controlling traffic around and within site.
Owner Operator
Handy Mack Services
New Braunfels, TX
06.2013 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Efficiently and effectively provided all types of handyman services
Mobility & Service Specialist
The Scooter Store
New Braunfels, United States
12.1999 - 09.2013
- Deliver and Service Scooters/Motorized wheelchairs.
- Instruct and train end user on operation of unit.
- Warehouse shipping and receiving.
- Managed outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Advised regarding delays and special circumstances.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
No Degree - General Studies
Navarro College
Corsicana, TXHigh School Diploma -
Canyon High School
New Braunfels, TXSkills
- Proactive Problem-Solving
- Verbal and Written Communication
- Demolition and Construction
- Team Player
- Safety-First Mentality
- Safe Work Practices
- Work Planning and Prioritization
- Crew Management, Scheduling, Leading
- Superior Work Ethic
- Heavy Machinery Operation
- Supervising Employees
Certification
- Class "B" Groundwater Treatment License
- Class II Wastewater Collection License
- Customer Service Inspector License
Timeline
Water Distribution Crew Leader
City Of Converse
03.2014 - Current
Owner Operator
Handy Mack Services
06.2013 - Current
Mobility & Service Specialist
The Scooter Store
12.1999 - 09.2013
No Degree - General Studies
Navarro College
High School Diploma -
Canyon High School