Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glenn Mack

New Braunfels

Summary

Experienced professional leader with 10 years experience in the industry. Focused on meeting or exceeding objectives seeking Water/Waste Water Transmission positions. Offer advanced training and knowledge of the water industries best practices. Recognized for leadership, planning abilities and clear, direct communication style. Self motivated , reliable, responsible, and accountable person.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Water Distribution Crew Leader

City Of Converse
03.2014 - Current
  • Discuss daily work requirements with crew and assign skills-based tasks to enable completion of work.
  • Train employees in time management and proper ways to complete job duties , repair and install new water mains and service lines.
  • Remove old and install new valves and hydrants.
  • Operate backhoe, excavator, front end loader, hydro-excavator, sewer machine trailer and forklift.
  • Perform TCEQ Bac-T samples
  • Monitor team members to verify work quality and address concerns.
  • Pitch in to help with various job tasks, fill in for sick employees complete projects.
  • Supervise end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Instruct crew members in safe work practices and methods to reduce work-related injuries.
  • Transport daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
  • Communicate effectively with upper management, team members and customers to keep everyone informed.
  • Monitor operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Work in team environment to maintain high levels of productivity.
  • Organize materials, tools and equipment to supply team members.
  • Safely operate mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads.
  • Dig holes, trenches and ditches at desired locations and backfill completed excavations.
  • Maintain team safety by controlling traffic around and within site.

Owner Operator

Handy Mack Services
06.2013 - Current
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Efficiently and effectively provided all types of handyman services

Mobility & Service Specialist

The Scooter Store
12.1999 - 09.2013
  • Deliver and Service Scooters/Motorized wheelchairs.
  • Instruct and train end user on operation of unit.
  • Warehouse shipping and receiving.
  • Managed outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Advised regarding delays and special circumstances.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Education

No Degree - General Studies

Navarro College
Corsicana, TX

High School Diploma -

Canyon High School
New Braunfels, TX

Skills

  • Proactive Problem-Solving
  • Verbal and Written Communication
  • Demolition and Construction
  • Team Player
  • Safety-First Mentality
  • Safe Work Practices
  • Work Planning and Prioritization
  • Crew Management, Scheduling, Leading
  • Superior Work Ethic
  • Heavy Machinery Operation
  • Supervising Employees

Certification

  • Class "B" Groundwater Treatment License
  • Class II Wastewater Collection License
  • Customer Service Inspector License


Timeline

Water Distribution Crew Leader

City Of Converse
03.2014 - Current

Owner Operator

Handy Mack Services
06.2013 - Current

Mobility & Service Specialist

The Scooter Store
12.1999 - 09.2013

No Degree - General Studies

Navarro College

High School Diploma -

Canyon High School

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Glenn Mack