Glenn Meysembourg
Menasha,Wisconsin
Summary
Self-motivated, enthusiastic individual who through thirty plus years of printing experience has developed strong project management, customer service, purchasing, problem solving, communication, organizational, technical and computer skills. Goal orientated professional.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
33
33
years of professional experience
Work History
ACCOUNT MANAGER
OEC Graphics
05.2006 - 05.2025
- Verify quote specifications to purchase orders. Enter orders and follow through production.
- Sourced raw materials and components for individual projects. Issued purchase orders as necessary.
- Responsible for re-designing production ticket system and training for account managers.
- Daily interaction and communications between clients, sales, management and manufacturing.
- Communicated with clients regarding quote requests and specifications.
- Daily communications with clients regarding production updates of projects in process.
- Performed simplistic updates to quotes when necessary.
- Covered for manager/account managers while out of the office. Assisted others when overloaded.
- Finished jobs in production as needed to satisfy customer needs and expectations.
ON-SITE ACCOUNT MANAGER
Commercial Communications, Inc.
06.2005 - 05.2009
- On-Site Account Manager for company’s largest client - Kohler Company, Kohler, Wisconsin.
- Responsible for $6 million plus in Print-On-Demand annual sales.
- Daily interaction and communications between clients, management and manufacturing.
- Monitor daily activities of two employees reporting directly to myself.
- Handled performance evaluations and reviews of employees reporting to myself.
- Evaluate and monitor client’s needs. Suggest improvements where appropriate.
- Follow up daily with client to make sure that their needs are being satisfied.
- Utilized company’s systems for order entry, tracking and billing.
SERVICE DIRECTOR
Banta Book Group
06.1999 - 01.2005
- Complete Project Management - “Cradle-to-Grave” business-to-business catalog print production.
- Manage the day-to-day activities of my assistant.
- Daily interaction and communications between customers, management, sales and manufacturing.
- Responsible for sourcing, pricing, ordering and tracking outside purchases.
- Knowledge of both sheetfed and web printing. Performed color approvals on both processes.
- Utilized AS400 system for order entry, job tickets, pre-press, manufacturing, mailing, distribution shipping and billing.
SENIOR PROJECT MANAGER
Golden Books Printing Group
08.1995 - 04.1999
- Project Management – Coordinated the manufacturing of educational kits and children’s books.
- Responsible for sourcing, pricing, ordering and tracking all outside purchases relating to each job.
- Utilized AS400-MRP II system for creation of product structure, order entry, purchase orders and inventory control.
CUSTOMER SERVICE/ESTIMATING
Troyk Screen Printing Corporation
02.1994 - 08.1995
- Performed all functions relating to customer service including planning, estimating, order entry, writing purchase orders, scheduling, production tracking and invoicing. Held regular production meetings.
- Assisted in the implementation of the Hagen Estimating and Business Management System.
SALES SERVICE
Western Publishing Company
08.1992 - 02.1994
- Project Management - Handled orders from planning/estimating through shipping and billing.
- Duties similar to those listed above under Senior Project Manager for Golden Books.
Education
Bachelor’s of Science Degree - Industrial Technology, Graphic Arts Management
University of Wisconsin - Stout
Menomonie, Wisconsin05.1991
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Networking skills
- Account development
- Project management
- Expense control
- Complaint management
- Prioritizing workflows
- Order processing
- Customer rapport
- Schedule management
- Vendor management
- Order management
- Account servicing skills
- Customer needs assessment
- New account creation
Training
- Leadership Training
- Project Management Training
- Problem Solving Training
- Continuous Improvement Team Member
Timeline
ACCOUNT MANAGER
OEC Graphics
05.2006 - 05.2025
ON-SITE ACCOUNT MANAGER
Commercial Communications, Inc.
06.2005 - 05.2009
SERVICE DIRECTOR
Banta Book Group
06.1999 - 01.2005
SENIOR PROJECT MANAGER
Golden Books Printing Group
08.1995 - 04.1999
CUSTOMER SERVICE/ESTIMATING
Troyk Screen Printing Corporation
02.1994 - 08.1995
SALES SERVICE
Western Publishing Company
08.1992 - 02.1994
Bachelor’s of Science Degree - Industrial Technology, Graphic Arts Management
University of Wisconsin - Stout
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