Glenn Pace
Phoenix,AZ
Summary
Results-driven professional with 15+ years of experience in transportation coordination, logistics, supply chain management, quality assurance, and customer service. Skilled in shipment tracking, carrier coordination, invoice auditing, and case resolution to ensure seamless operations. Adept at coordinating inbound and outbound shipments, troubleshooting delivery issues, and optimizing fulfillment center workflows. Strong background in data analysis, compliance auditing, and cross-team collaboration to improve efficiency and customer satisfaction.
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
16
16
years of professional experience
Work History
Transportation Coordinator
ITS Logistics
Phoenix, AZ
01.2025 - Current
- Coordinate inbound and outbound shipments, ensuring on-time deliveries and accurate documentation
- Monitor parcel networks and track shipments in real-time, resolving delays and transit issues with carriers
- Manage BOL creation, freight bookings, and invoice auditing, ensuring compliance with cost and service agreements
- File and track claims for damaged shipments, working with carriers and vendors to secure resolutions
- Communicate with customer service teams to troubleshoot delivery problems and provide shipment updates
- Utilize Shipstation, Netsuite, and other logistics platforms to manage shipments and optimize workflow efficiency
Quality Assurance & Production Specialist
Cassavant Machinery
Phoenix, AZ
01.2025 - 01.2025
- Served as a key liaison for case management and process audits, ensuring accuracy in quality assurance workflows
- Optimized documentation and tracking systems, improving support response times and operational efficiency
- Provided training and compliance support to teams, reinforcing standardized best practices
- Collaborated with cross-functional teams to streamline communication and improve service delivery
Production Supervisor
District Photo
Phoenix, AZ
06.2024 - 12.2024
- Managed logistics coordination for outbound shipments, ensuring 100% on-time production and order fulfillment
- Supervised a team of 10 employees, increasing efficiency by 15% through process improvements
- Developed KPIs and tracking metrics, enhancing productivity and shipment accuracy
- Led readiness checks and compliance audits, ensuring quality and operational consistency
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Warehouse & Customer Service Manager
The Steel Network
Phoenix, AZ
07.2023 - 10.2024
- Directed daily warehouse operations and customer service workflows, ensuring 90% on-time deliveries
- Improved case resolution times by implementing proactive tracking and issue escalation processes
- Oversaw support case documentation and fulfillment coordination, reducing order discrepancies
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Logistics Quality & Inventory Supervisor
Lucid Motors
Casa Grande, AZ
10.2022 - 05.2023
- Implemented FIFO inventory systems, reducing holding costs by 15%
- Enhanced shipment accuracy and SAP data integrity, resolving 25% more inventory discrepancies
- Monitored carrier performance and improved logistics efficiency across warehouse operations
- Monitored completeness, accuracy and compliance during inventory transactions.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Monitored customer return shipments and communicated damages to manufacturer.
Data Management & Dispatch Supervisor
United Parcel Service (UPS)
Tempe, AZ
02.2009 - 11.2022
- Managed 70-120 employees, optimizing route planning and delivery efficiency
- Maintained a 95% on-time delivery rate, troubleshooting transit delays and optimizing workflows
- Achieved 1/3000 misload frequency, ensuring exceptional accuracy in package handling
Education
Master of Arts - Communications
Grand Canyon University
12.2024
Bachelor of Arts - Communications
Thomas Edison State University
Associate - Communications
Kansas City Kansas Community College / University of Kansas
Skills
- Transportation & Logistics Coordination (LTL, FTL, Parcel)
- Freight Booking
- Rate Quoting
- Tracking
- Case & Process Management
- Customer Relationship Management
- Service Support
- Quality Assurance
- Compliance Audits
- Supply Chain Optimization
- Inventory Optimization
- Data Analysis
- Performance Reporting
- BOL Creation
- Invoice Auditing
- On-Call Support
- Issue Resolution
- Microsoft Excel
- Microsoft Outlook
- Netsuite
- Shipstation
- SAP
- Project management
- Logistics coordination
- Communication skills
- Team collaboration
- Conflict resolution
- Training and development
- Operational efficiency
- Operator training
- Staff training
Accomplishments
- Optimized transportation workflows, ensuring 100% on-time deliveries at District Photo.
- Reduced inventory holding costs by 15% while improving order accuracy by 25%.
- Managed LTL & FTL shipments, improving fulfillment efficiency and reducing transit delays.
- Implemented case management improvements, ensuring faster resolution times and better service alignment.
Certifications And Skills
- Google Project Management Professional Certification
- Logistics & CRM Tools: Netsuite, Shipstation, Zendesk, Salesforce, SAP
- Operating Systems: Windows, Linux Ubuntu
- Software & Collaboration: Microsoft Excel, Outlook, Data Analysis
Timeline
Quality Assurance & Production Specialist
Cassavant Machinery
01.2025 - 01.2025
Transportation Coordinator
ITS Logistics
01.2025 - Current
Production Supervisor
District Photo
06.2024 - 12.2024
Warehouse & Customer Service Manager
The Steel Network
07.2023 - 10.2024
Logistics Quality & Inventory Supervisor
Lucid Motors
10.2022 - 05.2023
Data Management & Dispatch Supervisor
United Parcel Service (UPS)
02.2009 - 11.2022
Master of Arts - Communications
Grand Canyon University
Bachelor of Arts - Communications
Thomas Edison State University
Associate - Communications
Kansas City Kansas Community College / University of Kansas
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