GLENN PRINCIPE
San Leandro,CA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER / MEDICAL RECORDS
ST JOSEPH HOME HEALTH CARE
Milpitas , CA
2023.03 - Current
- Preparing patient charts and gathering information and documents from patients
- Ensuring that the medical records are organized, accurate and complete
- Creating digital copies of paperwork and storing the records electronically
- Filing the paperwork and reports of inpatients quickly and accurately
- Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
- Transferring data into the facility’s main system database
- Processing the records for admitting and discharging patients
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
- Reporting office progress to senior management and working with them to improve office operations and procedures.
BUFFET STEWARD / ROOM SERVICE TELEPHONE OPERATOR
Princess Cruises
Santa Clarita , CA
2017.08 - 2020.06
- Reports to the Room Service Manager
- Responsible for operating the room service switchboard to take room service orders in a timely and accurate manner, organizes all room service orders, including special requests, relays them to the appropriate venues for preparation and advice room service attendants about the specifics of each order
- Tracks passengers comments and makes sure that delivery time is within the limits set by the cruise line
- She/ he is the first person to respond to passenger complaints, takes the appropriate measures to resolve the situation in a polite and professional manner, then follows up to make sure that passengers are satisfied with the service
- Participates in food and beverage department meetings, job related, and safety courses and training activities as directed by the Room Service Manager and the head of the department - the Food and Beverage Director.
Waiter/Cashier
AJWAD HOSPITALITY
Jeddah
2014.07 - 2016.07
- Responsible for attending guest
- Responsible in order taking for the guest
- Responsible in taking care of cleanliness of the restaurant dining area
- Responsible in serving food
- Responsible in taking care of the guest
- Responsible in any request of the guest
- Responsible in reporting to the dining supervisor for any concerns of the guest
- Responsible for taking orders of the customers
- Responsible in punching all orders in the pos
- Responsible for the billing and checking of the customers
- Responsible for all incoming and outgoing money transactions.
Education
Hotel and Restaurant Services -
Bulacan Polytechnic College
03.2011
Lolomboy National High School
03.2009
Skills
- Computer Literate (MS office)
- Administrative experience
- EMR Systems
- Computer skills
- Medical Office Experience
- Customer Support
- Leadership
- Clerical Duties
- Operations Support
- Records And Files
Disclaimer
All information in this resume is true and correct to the best of my knowledge and belief.
Accomplishments
- Employee of the year (2015)
Timeline
OFFICE MANAGER / MEDICAL RECORDS
ST JOSEPH HOME HEALTH CARE
2023.03 - Current
BUFFET STEWARD / ROOM SERVICE TELEPHONE OPERATOR
Princess Cruises
2017.08 - 2020.06
Waiter/Cashier
AJWAD HOSPITALITY
2014.07 - 2016.07
Hotel and Restaurant Services -
Bulacan Polytechnic College
Lolomboy National High School
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