GLENN SOUCHUCK
Orlando,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
Certification
9
9
years of professional experience
Work History
Resort Club Concierge Leader
Disney
06.2023 - Current
- Coordinated concierge operations for over 400 resort rooms, maintaining high service standards.
- Stepped in on more difficult consumer interactions always resulting in a optimal outcome and experience for both the guest and resort.
- Handled various employee situations handling with swiftness and effectiveness assisting in employee retention and moral.
- Coordinated improvements to overall business operations to increase average monthly guest feedback scores by 17% on average.
- Conducted meetings with employees while engaging and listening to create a leadership to employee relationship and make employees feel heard and implement changes to improve overall business operations.
Manager of Business Development and Sales
AT&T
02.2022 - 05.2023
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Led cross-functional teams in executing business development initiatives across multiple sectors.
- Identified emerging market trends, tailoring sales strategies to optimize customer engagement.
- Managed key accounts, fostering long-term relationships to ensure client satisfaction and retention.
- Mentored junior team members, providing guidance on best practices in sales and business development.
Assistant General Manager
McDonald's
08.2020 - 01.2022
- Demonstrated strong leadership in managing crew, promoting business growth handled difficult customer and crew situations, maintaining a positive work environment.
- Efficiently completed payroll tasks, ensuring timely and accurate payments.
- Conducted regular inventory counts, ensuring accurate stock management.
- Ordered weekly inventory, ensuring consistent supply for operations.
- Implemented rigorous inventory control, slashing food costs/waste by 7% through strategic ordering.
- Fostered a team-oriented environment, significantly enhancing crew morale and productivity.
- Managed payroll with meticulous accuracy, ensuring 100% compliance with financial regulations.
- Boosted crew productivity and morale, leading to enhanced operational efficiency.
- Streamlined crew scheduling, reducing labor costs by 4% while maintaining service quality/efficiency.
Host Trainer
Disney Parks
01.2020 - 03.2020
- Experiences and Products, Orlando, FL.
- Assisted guests with finding items.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Inventoried and restocked items throughout day.
- Maintain proper temperature and humidity levels for meat products.
- Observed tables to promptly respond to requests and refill beverages.
- Uphold standards of cleanliness, food handling and safety.
- Weighed and labeled products.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Customer Service Representative
Boyers Food Market
03.2017 - 08.2020
- Addressed customer complaints professionally, prioritizing satisfaction.
- Navigated customer relations issues gracefully, adhering to company policies.
- Budget Management.
- Contributed to a positive shopping environment through exceptional customer service.
Cashier
Disney College Program
08.2018 - 01.2019
- Disney, Orlando, FL.
- Assisted guests with finding items.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Inventoried and restocked items throughout day.
- Maintain proper temperature and humidity levels for meat products.
- Observed tables to promptly respond to requests and refill beverages.
- Uphold standards of cleanliness, food handling and safety.
- Weighed and labeled products.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Education
Associate of Applied Science - Business Studies
Lackawanna College
Scranton, PABachelor's degree - Business Administration
Wilkes University
Skills
- VIP handling
- Strong work ethic
- Time management
- Attention to detail
- Hospitality service expertise
- Resourcefulness and creativity
- Exceptional communication
Certification
- Microsoft 365 Fundamentals Specialization (2019)
- ServeSafe (2021)
Timeline
Resort Club Concierge Leader
Disney
06.2023 - Current
Manager of Business Development and Sales
AT&T
02.2022 - 05.2023
Assistant General Manager
McDonald's
08.2020 - 01.2022
Host Trainer
Disney Parks
01.2020 - 03.2020
Cashier
Disney College Program
08.2018 - 01.2019
Customer Service Representative
Boyers Food Market
03.2017 - 08.2020
Bachelor's degree - Business Administration
Wilkes University
Associate of Applied Science - Business Studies
Lackawanna College