Holly Wright
Arlington Heights,IL
Summary
Accomplished Fisher House Manager at Edward Hines Jr. Veterans Hospital, adept in facility management and exceptional communication. Spearheaded operational excellence, enhancing guest experience and fostering teamwork. Proven track record in budget management and customer satisfaction, achieving significant service level maintenance with a keen focus on organizational skills and empathy in client interactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Fisher House Manager
Edward Hines Jr Veterans Hospital
11.2008 - Current
- Manage daily operations for a smooth functioning of the facility, ensuring high-quality service delivery.
- Promote a positive work environment fostering teamwork and VA I CARE values among employees across all departments within the Fisher House.
- Collaborate with various departments such as Engineering Service, EMS and CDCE to achieve operational excellence, boosting overall guest experience quality.
- Reduce costs through effective budget and GPF management while maintaining exceptional service levels.
- Respond to incoming guests, telephone calls, consults and email inquiries with efficiency and professionalism.
- Assist guests with check-ins and any additional services needed.
- Establish and uphold high standards, promoting great customer service and assistance to Fisher House guests.
- Create and manage accurate occupancy forecasts, budgets and monthly reports.
- Oversee day-to-day operations of 20-room house with staff of 4 employees and multiple volunteer groups
Social Worker/Spinal Cord Injury
Edward Hines Jr. VA Hospital
10.2002 - 11.2008
- Collaborated with spinal cord injury interdisciplinary teams to ensure appropriate care coordination and resource allocation for veterans
- Monitored clients' progress and adapted treatment plans to meet changing needs and goals to maintain maximum independence in the community
- Supported clients and their families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients rights, navigating complex VA and community systems to secure necessary resources and benefits.
Social Worker/SARRTP
Edward Hines Jr. VA Hospital
10.1999 - 10.2002
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary team to ensure appropriate care coordination and discharge planning goals
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Assisted clients with navigating and accessing social services such as housing and VA medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Facilitated group therapy sessions to build supportive, communicative client networks.
Education
Masters of Social Work -
University of Illinois At Chicago
Chicago, IL05-1999
Bachelor of Science - Family Social Services
Northern Illinois University
Dekalb, IL05-1995
Skills
- Facility management
- Exceptional communication
- Policy adherence
- Guest services
- Team member development
- Customer service
- Special event coordination
- Operational systems monitoring
- Budget implementation
- Excellent communication
- Customer satisfaction
- Organizational skills
Certification
- Licensed Social Worker
Mentor to new Fisher House Managers
Work with new Fisher House Managers. Provide insight with operation, budget management and community networking
Timeline
Fisher House Manager
Edward Hines Jr Veterans Hospital
11.2008 - Current
Social Worker/Spinal Cord Injury
Edward Hines Jr. VA Hospital
10.2002 - 11.2008
Social Worker/SARRTP
Edward Hines Jr. VA Hospital
10.1999 - 10.2002
- Licensed Social Worker
Masters of Social Work -
University of Illinois At Chicago
Bachelor of Science - Family Social Services
Northern Illinois University
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