Glenna Barclay
DANVILLE,IN
Summary
Dynamic Support Services Specialist with a proven track record at Hendricks Regional, excelling in remote support and ticketing systems. Successfully negotiated vendor contracts, achieving cost reductions while enhancing service quality. Demonstrated strong stress tolerance and leadership by training junior staff, fostering teamwork, and streamlining processes for improved efficiency.
Overview
1
1
Certification
Work History
Support Services Specialist
Hendricks Regional
- Championed continuous improvement initiatives aimed at refining internal processes and elevating customer experiences.
- Negotiated contracts with vendors for hardware/software purchases, reducing costs without compromising quality or functionality requirements.
- Trained junior support specialists on company policies and best practices, fostering teamwork and improving overall departmental performance metrics.
- Streamlined support processes for increased efficiency by implementing new ticket management systems.
Dishwasher
Hendricks Regional
- Championed continuous improvement initiatives aimed at refining internal processes and elevating customer experiences.
- Negotiated contracts with vendors for hardware/software purchases, reducing costs without compromising quality or functionality requirements.
- Trained junior support specialists on company policies and best practices, fostering teamwork and improving overall departmental performance metrics.
- Streamlined support processes for increased efficiency by implementing new ticket management systems.
Education
Northwest High School
Indianapolis, INSkills
- Remote support
- Ticketing system expertise
- Call center experience
- Stress tolerance
Accomplishments
When in the retail business I won a trip for two, the trip was to Canoon Mexico, I had the highest sales between six other store managers, I was with that company for six years. There is a gap between jobs due to raising our two kids.
Certification
Bartenders Certificate
High School diploma
Timeline
Support Services Specialist
Hendricks Regional
Dishwasher
Hendricks Regional
Northwest High School