Glenna Browning
Holbrook,AZ
Summary
Focused on keeping teams on-task and exceeding quality, performance, and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities. Proven record of accomplishment in leadership. Experienced Handyman with 10 years of experience in commercial and residential maintenance. Outstanding skills in carpentry, plumbing and electrical repairs. Excellent communication and problem-solving skills. Friendly and always willing to go extra mile to deliver satisfaction. Focused on keeping teams on-task and exceeding quality, performance, and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities. Proven record of accomplishment in all leadership.
Overview
14
14
years of professional experience
Work History
Handyman
Anything Under The Sun
Colorado Springs, Colorado
2019.03 - 2022.01
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Maintained inventory of supplies to complete various repairs on plumbing, lighting or other systems.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds and watering lawns
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Properly refurbished furniture and ordered new pieces when needed.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Responded to maintenance requests in home property with great speed and efficiency.
- Removed and repaired carpet and wood flooring.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Completed over 100 landscaping jobs for residential and commercial property owners
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds and watering lawns for 100 square foot facility
Intake Worker
Colorado West Recovery
Glenwood Springs, Colorado
04.2016 - 03.2018
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Completed intake assessment forms and filed clients' charts.
- Entered referrals into appropriate system based on type of referral obtained.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Worked with clients to improve life choices and maximize benefits of programs.
- Collaborated on program operations and relayed participant feedback for improvements.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Coordinated referrals and direct support for TLC clients.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Oversaw day-to-day activities of residents in TLC facility.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Night Stocker
Walmart
Avon, Colorado
07.2013 - 03.2015
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Unloaded arriving product stock and moved to store display areas.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Supported promotional plans by updating signage with price changes.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Designed and constructed advertising signs to attract customers and promote sales.
- Checked aisles for spills to complete quick clean-up.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked for outdated and overripe grocery items and removed from inventory.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained inventory and ordered new supplies to meet expected needs.
- Removed all boxes and related trash from sales floor and processed through compactors.
Bartender/waitstaff
Gypsum Bar And Grill
Gypsum, Colorado
07.2011 - 03.2013
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Surveyor
Golden Field Services
Brighton, CO
2008.01 - 2009.03
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and gas kine locations being put in.
- Generated legal description, measurements and geographical characteristics
- Employed GPS technology to pinpoint baseline, meridian, tier and range coordinates defining boundaries of while staking out our jobs that were being done before hand,following after gas pipeline being put in recording the locates of where they were.
- Performed field calculations to complete assessments.
Night Manager
Dennys
Avon, Colorado
05.2003 - 07.2004
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Organized shift meetings to communicate and resolve issues for night operations.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Maintained store equipment, printers and fax machines.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Airborne Parachute Rigger
US Army
Fort Benning, Georgia
09.1998 - 09.2000
- Inspected and maintained parachutes, seat pans and survival equipment.
- Packed and rigged parachutes and life rafts.
- Organized and maintained records of team training and health requirements.
- Fit and maintained specialized equipment such as anti-exposure and anti-G suits.
- Repaired and tested oxygen delivery systems and regulators.
- Measured product sizes, packaging equipment needed and packing options.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with all customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Cashier
Jerry's Deli
Edwards, Colorado
06.1996 - 01.1998
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 200 patients per day
- Completed inventory counts and ordered merchandise.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Learned duties for various positions and provided backup at key times.
Education
Hairstylist - Hair And Nail
Glenwood Beauty Academy
Glenwood Springs, CO03.2015
High School Diploma -
Battle Mountain High School
Eagle Vail Colorado1996
Skills
- Manual Dexterity
- Decision Making
- Control Precision
- Technical Documentation Interpretation
- Troubleshooting and Diagnostics
- Clear Communication
- Mechanical Repair
- Repair Work Planning
- Cost Documentation
- Heavy Object Lifting
- Parts Lubrication
- Relationship Building
- Problem Detection and Resolution
- Supply and Parts Ordering
- Preventive Maintenance
- Task Concentration
- Perceptual Speed
- Hand and Power Tool Operation
- Facilities Painting and Repair
- Critical Thinking
- Physical Strength and Stamina
- Functional Part Calibration
- Industrial Control
- Pressure Washing
- Safety Monitoring and Compliance
- Parts Fabrication
- Building Insulation
- Word Processing
- Microsoft Office
- Equipment Assembly
- Handheld Computers
- Rigging Equipment
- Groundskeeping and Landscaping
- Visual Inspection
- Structural Reinforcement
- Accurate Estimation
- Wooden Structure Building and Repair
- Fluid Testing
- Subcontractor Management
- Willing to Learn
- Personnel Training
Timeline
Handyman
Anything Under The Sun
2019.03 - 2022.01
Intake Worker
Colorado West Recovery
04.2016 - 03.2018
Night Stocker
Walmart
07.2013 - 03.2015
Bartender/waitstaff
Gypsum Bar And Grill
07.2011 - 03.2013
Surveyor
Golden Field Services
2008.01 - 2009.03
Night Manager
Dennys
05.2003 - 07.2004
Airborne Parachute Rigger
US Army
09.1998 - 09.2000
Cashier
Jerry's Deli
06.1996 - 01.1998
Hairstylist - Hair And Nail
Glenwood Beauty Academy
High School Diploma -
Battle Mountain High School