Glenna Grant
Asheville,NC
Summary
Over 20 years of experience in the hospitality industry across New York City and Asheville. Expertise in communication and empathy developed through a career in acting and theatre direction. Proven ability to deliver exceptional service and care in diverse work environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Ginger's Revenge
Asheville, North Carolina
06.2019 - Current
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged patrons with friendly conversation to enhance their experience.
- Implemented efficient methods for serving drinks during busy periods.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Theatre Program Director
Virginia Summer Governor's School
Radford, Virginia
01.2018 - 01.2023
- Designed an advanced theatre curriculum aligned with educational standards and student needs.
- Managed budgets and resources for various summer programs and activities.
- Oversaw daily operations of summer programs ensuring safety and compliance protocols.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Assessed student progress through regular evaluations and feedback sessions.
Server
John Dory Oyster Bar
New York, New York
06.2012 - 05.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Trained new servers on menu items and service protocols.
Education
Bachelor of Arts - Acting
SUNY Purchase
NY05-2009
Skills
- Beverage preparation
- POS system operation
- Cash inventory management
- Customer support
- Event coordination
- Classroom mentoring
- Learning strategies
- Community engagement
- Communication skills
Certification
- Cicerone Certified
- CPR Certified
Timeline
Bartender
Ginger's Revenge
06.2019 - Current
Theatre Program Director
Virginia Summer Governor's School
01.2018 - 01.2023
Server
John Dory Oyster Bar
06.2012 - 05.2016
Bachelor of Arts - Acting
SUNY Purchase