Glenna May
Horn Lake
Summary
Dedicated and skilled Quality Professional with demonstrated strengths in customer service, time, auditing, management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Medical Quality Specialists
McLaren
07.2024 - 04.2025
- Ensured compliance with regulatory standards in all reviewed materials.
- Ensured meticulous attention to detail to spot potential issues.
- Conduct thorough and detailed evaluations of medical documents and records.
- Engage with team members remotely to analyze findings and resolve discrepancies.
- Utilize excellent communication skills to convey feedback and recommendations effectively.
- Demonstrate a proactive approach by asking questions and seeking clarification when necessary.
- Applied regulatory requirements to uphold standards in pharmaceutical and medical devices.
Quality Assurance Specialist
Natureplex
03.2021 - 05.2023
- Assist with drafting Quality Assurance policies and procedures.
- Devise sampling procedures and directions for recording and reporting quality data.
- Review the implementation and efficiency of quality and inspections systems.
- Plan, conduct, and supervise tests and inspections of materials and products to ensure quality is maintained.
- Take record of internal audits and other quality assurance activities.
- Investigate customer complaints and non-conformance issues.
- Collect and compile statistical quality data for trends.
- Analyze data to identify areas for improvement in the quality system.
- Develop, recommend, and monitor corrective and preventive actions.
- Prepare reports to communicate results of quality inspection activities to management.
- Determine the training needs of staff and organize training interventions to achieve quality standards.
- Coordinate and support on-site audits conducted by external providers.
- Responsible for managing activities for multiple quality system elements, such as but not limited to, Investigations, change control, and document control.
- Assure ongoing compliance with quality and industry regulatory requirements.
Quality Assurance Coordinator
Plasma Biological Services
10.2020 - 02.2021
- Performed internal audits for in house compliance.
- Reviewed all daily, weekly, monthly, semiannual, annual and biennial quality records for compliance.
- Maintained certifications in all production job descriptions.
- Reviewed reports for deferred donors and unsuitable units.
- Identified training needs and implemented educational initiatives to improve safety, quality and legal compliance.
- Managed documentation for quality assurance activities and special audits.
Quality Assurance Associate/Complaints
PharMEDium
02.2016 - 07.2018
- Inspected raw materials and finished products to guarantee quality and safety.
- Provided quality assurance from every stage of product development process, from manufacturing to packaging.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Conducted analysis of both product and service complaints for trends.
- Determined proper root causes and corrective actions to bring products in line with quality requirements.
- Led the Continuous Improvement team in delivery of audit findings and required close cooperation among members to share information and develop solutions to meet quality expectations weekly.
- Sorted product and provided expertise on non-conforming product requirements.
- Worked with Operations to resolve complaint issues to improve and provide exceptional customer service.
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record Participated in FDA and internal audits for Quality expectations.
- Received incoming calls and messages from customers and potential customers regarding products.
- Improved quality processes for increased efficiency and effectiveness.
- Investigated and resolved customer complaints to foster satisfaction.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Verified accuracy and consistency of documentation against specifications.
- Reported all malfunctions to production executives to ensure immediate action.
- Led the Supplier Corrective Action Program (SCARS)
- Completed facility audits to check departmental operations or compliance.
- Helped resolve production problems by notifying supervisors and working on corrective actions.
Lead Production Technician
PharMEDium
07.2008 - 02.2016
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Prepared production documents such as standard operating procedures, manufacturing batch records, inventory reports, or productivity reports.
- Conducted training and change management processes to improve operations.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
- Developed team communications and information for management meetings.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Coordinated with the management team in developing project plans for prioritized initiatives.
- Maintained clean and well-organized production areas to avoid violations.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Oversaw and optimized work of 20+ Production Technicians performing high-quality work.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set overall visions and provided team leadership.
- Developed training, task process guidelines and communicated clear and concise directions to employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Handled set-up, operation and shutdown of production-related equipment using highest GMP standards.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Resolved conflicts and negotiated agreements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Verified equipment functionality and performance at start and end of each job.
- Contributed to continuous improvement initiatives by actively identifying and participating in optimization opportunities.
- Packaged, sealed and transported finished items for shipping.
Education
Master of Business Administration (M.B.A.) - undefined
Delta State University
Cleveland, MS12.2016
Bachelor of Arts (B.A.) - undefined
Delta State University
Cleveland, MS05.2015
Associate in Arts (A.A.) - undefined
Mississippi Delta Community College
Moorhead, MS05.2009
Skills
- Performance testing
- Documentation
- Testing processes
- Task prioritization
- Product inspection
- Leadership
Timeline
Medical Quality Specialists
McLaren
07.2024 - 04.2025
Quality Assurance Specialist
Natureplex
03.2021 - 05.2023
Quality Assurance Coordinator
Plasma Biological Services
10.2020 - 02.2021
Quality Assurance Associate/Complaints
PharMEDium
02.2016 - 07.2018
Lead Production Technician
PharMEDium
07.2008 - 02.2016
Master of Business Administration (M.B.A.) - undefined
Delta State University
Bachelor of Arts (B.A.) - undefined
Delta State University
Associate in Arts (A.A.) - undefined
Mississippi Delta Community College
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