Glenna Triplett
Clay,WV
Summary
Detail-oriented patient services professional with 15+ years of experience in case management, records management, and care coordination. Insurance verification, and community referrals. Supports patients, families, and providers with accurate documentation, clear communication, and dependable follow-through.
Overview
41
41
years of professional experience
Work History
Medical Liaison
Central WV WIC
Clay, WV
10.2020 - Current
- Served as a liaison between medical providers and community-based organizations for collaboration on shared cases.
- Maintained accurate medical records of patient treatments and care plans.
- Maintained accurate records of patient visits, test results, and treatment plans, utilizing electronic medical record systems.
- Maintained appropriate documentation of patients' medical records according to established standards.
- Facilitated client access to community resources such as housing, medical care, and education programs.
Family Support Specialist
WV Department of Health and Human Resources
Clay, WV
03.2013 - 10.2020
- Developed and implemented individualized service plans for clients.
- Provided case management services to families in need of assistance.
- Coordinated referrals with community agencies, schools, and healthcare providers.
- Interviewed clients to gather needs, risks, and household information.
- Conducted home visits to evaluate family dynamics and identify support needs for tailored assistance.
- Traveled to clients' residences to observe their environments. to observe safety concerns and support family stability.
- Clarified program requirements, eligibility rules, and family support options to empower clients in decision-making.
- Conferred with clients to discuss personal options and goals
- Advised clients on public benefits including food stamps, housing subsidies, and Medicaid to enhance access to essential resources.
Surgery Scheduler
Neurological Associates
Charleston, West Virginia
08.2011 - 06.2012
- Coordinated surgery packets to ensure seamless integration of patient records, consent forms, and pre-op instructions.
- Communicated with patients about surgery dates, arrival times, and preparation steps.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured timely acquisition of all required documents for scheduled procedures, facilitating smooth surgical operations.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Verified patient insurance coverage and secured pre-authorizations to prevent delays in surgical scheduling.
- Verified insurance authorizations for surgical procedures and specialist referrals.
- Scheduled follow-up appointments as designated by the physician.
- Provided patient education and answered questions regarding the surgery process.
School Cook
Clay County School Board
Clay, WV
10.2005 - 08.2011
- Prepared breakfast and lunch meals for Clay County School Board cafeterias.
- Followed standardized recipes and menu plans for daily school meal service.
- Cleaned equipment, work areas, and cafeteria surfaces after meal service.
- Organized and maintained inventory of kitchen supplies to ensure efficient operations.
Autism Mentor
Clay County Board Of Education
Clay, WV
08.2003 - 10.2005
- Supported Clay County students with autism during classroom routines and transitions to promote smoother daily experiences.
- Strengthened behavior plans to enhance student engagement and optimize sensory supports for school staff.
- Modeled communication strategies for students using visual schedules and prompts.
- Supported autistic students in Clay County classrooms during daily instruction.
- Assisted teachers in developing and implementing special education activities and learning materials to enhance student learning.
Patient Advocate
Medical College of Virginia Hospital
Richmond, VA
08.1985 - 06.1993
- Acted as liaison among hospital staff, physicians, patients, and family members to ensure clear communication and coordinated care.
- Provided knowledgeable, compassionate support to address patient questions and concerns, and enhancing patient understanding and comfort.
- Delivered emotional support to patients and family members in challenging situations, fostering a supportive environment.
- Explained care coverage, payment responsibilities, and patient rights.
Education
High School Diploma -
Meadowbrook High School
Richmond, VA06-1985
Skills
- Electronic medical records
- Care plan documentation
- Patient records management
- Referral coordination
- Case management
- Insurance authorization
- Claim submission
- Insurance claims
- Medical billing
- Medicare processes
- HIPAA compliance
- Attention to detail
- Customer service
Timeline
Medical Liaison
Central WV WIC
10.2020 - Current
Family Support Specialist
WV Department of Health and Human Resources
03.2013 - 10.2020
Surgery Scheduler
Neurological Associates
08.2011 - 06.2012
School Cook
Clay County School Board
10.2005 - 08.2011
Autism Mentor
Clay County Board Of Education
08.2003 - 10.2005
Patient Advocate
Medical College of Virginia Hospital
08.1985 - 06.1993
High School Diploma -
Meadowbrook High School