Years of professional experience at State Farm Insurance
Glenn L. Smith
Administrative Services Leadership
Suwanee,GA
Summary
Hardworking and passionate professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong leadership skills. Highly dependable, ethical and reliable employee that works effectively with cross-functional teams in ensuring operational and service excellence in meeting company goals.
Overview
38
38
1
1
Certification
Work History
Administrative Services Supervisor
State Farm Insurance Inc | Alpharetta, GA
08.2008 - Current
- Analyzed and reported on Key Performance Metrics to Administrative Services Leadership.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Adheres to enterprise policies, procedures, applicable laws, legal requirements, risk management and compliance regulations.
- Helped to create and maintain inclusive work environment conducive to employee motivation, teamwork, superior customer service, quality, confidentiality, conflict resolution and productivity.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 50 employees
- Anticipated staffing needs by analyzing workflow and strengths of employees
- Researched inconsistencies and conducted follow-up investigations or consulted with appropriate personnel
- Coordinated overall staffing activities for Print/Inserting/Mail units
Regional Customer Liaison
Atlanta Operations Center/State Farm Insurance
07.1999 - 08.2008
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Forged and cultivated productive relationships with community members and potential partners.
Auto Claims Representative
State Farm Insurance Inc | Detroit, MI
02.1990 - 09.1991
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Planned and conducted investigation of claims to confirm coverage and compensability.
- Assessed and conducted negotiations within authority limits to settle claims.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Education
State Farm Leadership Course - Office And Employee Leadership Practices
Administrative Services Management School
Bloomington, IL01.2009
Auto Claim School Certification - Job Training Req. in Insurance Interpretation
State Farm Auto Claim School
Bloomington, IL 11.1990
Bachelor of Science - Computer And Information Sciences
Western Michigan University
Kalamazoo, MI06.1984
Skills
- Operational Efficiency and Safety
- Workflow Planning/Monitoring
- Staff Training/Development
- Process Improvement Strategies
- Strategic Partnership
- High-Pressure Production Environments
- Quality Assurance and Control
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Team Leadership/Employee Motivation
- Warehouse Operations
- Regulatory Compliance
- Continuous Improvements
- Interpersonal Communications
Certification
- Chartered Life Underwriter (CLU) American College, [State Farm Insurance] - [2003]
Additional Information
Extensive Management/Leadership experience (20+ years) at State Farm Insurance.
Experience with EOM (Excellence in Operational Management).
Demonstrated and possess excellent team skills, both as a leader and as a team player.
Member of Toastmasters International and Catastrophe Team Member representing State Farm Insurance.
Thirty-eight (38) years experience at State Farm Insurance - (Claims, Agency, Systems & Ad. Services);
Timeline
Administrative Services Supervisor
State Farm Insurance Inc | Alpharetta, GA
08.2008 - Current
Regional Customer Liaison
Atlanta Operations Center/State Farm Insurance
07.1999 - 08.2008
Auto Claims Representative
State Farm Insurance Inc | Detroit, MI
02.1990 - 09.1991
State Farm Leadership Course - Office And Employee Leadership Practices
Administrative Services Management School
Auto Claim School Certification - Job Training Req. in Insurance Interpretation
State Farm Auto Claim School
Bachelor of Science - Computer And Information Sciences
Western Michigan University
- Chartered Life Underwriter (CLU) American College, [State Farm Insurance] - [2003]
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