GLENN SCOTT TAFF
Crawfordville,FL
Summary
Dynamic Store Manager with proven expertise in customer service, team leadership, and problem-solving. Recognized for enhancing customer experiences and mentoring associates to drive performance and satisfaction.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Store Manager
IMPACT RTO {RENT A CENTER]
1964 WEST TENNEESSEE ST TALLAHASSEE FL
10.2020 - Current
- Supervised daily activities within the store, ensuring strict compliance with all company policies and procedures.
- Directed team of associates in delivering training and mentorship initiatives.
- Analyzed inventory processes and implemented targeted strategies to improve management efficiency and decrease shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies for optimal results.
- Led team of associates, providing training and mentorship to enhance performance and customer service.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Correctional Officer
Wakulla County Sheriff's Office
Crawfordville, FL
01.2019 - 09.2020
- Enforced facility rules and regulations to maintain safety and security of inmates and staff.
- Conducted regular inspections of cells and common areas to identify contraband and ensure compliance.
- Monitored inmate activities during recreation, meals, and work assignments to prevent disturbances.
- Collaborated with law enforcement agencies to coordinate responses during critical incidents or emergencies.
- Developed and implemented strategies for conflict resolution among inmates to enhance facility harmony.
- Prepared detailed reports on incidents, observations, and inmate behavior for management review.
- Participated in ongoing training programs to stay current with correctional practices and legal standards.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
Sales Associate
Ace Hardware
Crawfordville, FL
01.2017 - 01.2019
- Assisted customers with product selection and provided expert advice on home improvement projects.
- Managed inventory levels and ensured accurate stock replenishment for optimal product availability.
- Trained new team members on sales techniques and store policies to enhance customer service quality.
- Collaborated with management to develop promotional displays that increased product visibility and sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
High School Diploma -
WAKULLA HIGH SCHOOL
Crawfordville, FL2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Employee training
- Recruitment and hiring
- Goals and performance
- Team motivation
Timeline
Store Manager
IMPACT RTO {RENT A CENTER]
10.2020 - Current
Correctional Officer
Wakulla County Sheriff's Office
01.2019 - 09.2020
Sales Associate
Ace Hardware
01.2017 - 01.2019
High School Diploma -
WAKULLA HIGH SCHOOL