Hi, I’m
Glennys Abreu
New York,NY
Summary
Dynamic Program Manager with a proven track record at Building Intelligence Inc., excelling in SaaS implementation and client engagement. Expert in Agile methodologies and strategic planning, driving product expansions and enhancing account value. Adept at stakeholder communication and risk assessment, consistently delivering results that boost revenue and optimize processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
12
years of professional experience
Work History
Building Intelligence Inc.New York, NY
Program Manager / Customer Success Manager
01.2020 - Current
Job overview
- Led enterprise SaaS implementation programs utilizing Agile methodologies to enhance project efficiency.
- Managed multi-phase implementations for clients including Hudson Yards, FDA, and Yankee Stadium.
- Drove product expansions and managed contract renewals, boosting overall account value.
- Identified upsell opportunities, significantly contributing to revenue growth.
- Collaborated with development teams via Jira to streamline project workflows.
- Promoted from Field Tech due to exceptional performance and results-driven leadership.
- Communicated project status and risks to senior leadership effectively.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Managed external client and business partner relationships.
Building Intelligence Inc.New York, NY
Field Support Specialist
01.2018 - 01.2020
Job overview
- - Provided Tier 1 and Tier 2 support for SaaS platforms.
- - Supported integrations with Okta (SSO), Genetec, and Insights.
- - Created user documentation and manuals.
- - Conducted user training and supported onboarding for new clients.
Publicis - Re:Sources ITNew York, NY
IT Operations Analyst
01.2014 - 01.2018
Job overview
- - Provided support to 25+ companies under Publicis Groupe.
- - Led OS refresh projects for over 1,000 devices.
- - Trained interns and oversaw helpdesk operations.
- - Implemented VOIP migration for 2,500+ users.
- - Member of Mac Scout Team for hardware/software validation.
Publicis Re:SourcesNew York, NY
IT Consultant & Intern
01.2014 - 01.2015
Job overview
- - Supported Outlook migration from Lotus Notes.
- - Created PC imaging processes; configured VoIP and mobile devices.
- - Troubleshot system issues for 2,500+ users.
- Developed training materials for end-users on new software applications.
- Managed project timelines to ensure on-time delivery of IT services.
- Conducted system audits to identify areas for improvement and compliance.
- Supported clients with troubleshooting and resolving technical issues efficiently.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
Education
Year Up New YorkNew York, NY
from Information Technology
John Jay College (CUNY)New York, NY
Some College (No Degree) from Criminal Justice
Skills
- Program management
- Client onboarding and engagement
- SaaS implementation
- Cross-functional leadership
- Process optimization
- Jira and Salesforce
- Strategic planning
- Stakeholder communication
- Technical training
- Agile methodologies
- Microsoft Office Suite
- Windows and Mac OS
- Access Control and SSO
- Slack
- Risk assessment
- Product expansion
- Project management
- Account management
Languages
- Spanish (Native), - English (Professional Proficiency)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Program Manager / Customer Success Manager
Building Intelligence Inc.
01.2020 - Current
Field Support Specialist
Building Intelligence Inc.
01.2018 - 01.2020
IT Operations Analyst
Publicis - Re:Sources IT
01.2014 - 01.2018
IT Consultant & Intern
Publicis Re:Sources
01.2014 - 01.2015
Year Up New York
from Information Technology
John Jay College (CUNY)
Some College (No Degree) from Criminal Justice
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