Glenroy Warner
Dover,DE
Summary
Results-driven facilities and maintenance leader with 10+ years overseeing multi-site buildings, vendors, and staff in government, banking, and property settings. Experienced in strategic planning, preventive maintenance programs, capital upgrades, and budget management while ensuring safety and regulatory compliance. Known for building high-performing teams, optimizing asset performance, and partnering with executives to support organizational goals.
Overview
23
23
years of professional experience
Work History
Senior Facilities & Maintenance Manager
State of Delaware – Contractor, Department of Substance Abuse and Mental Health (DSAMH)
02.2020 - Current
- Lead all facilities and maintenance operations for DSAMH locations statewide, serving as the senior point of contact for executives, program leaders, and landlords.
- Develop and manage maintenance budgets; collaborate with fiscal leadership and the chief of operations to prioritize capital projects and control operating costs.
- Direct preventive and corrective maintenance programs in partnership with FACOPS and external vendors to reduce downtime and extend asset life.
- Ensure compliance with safety, health, building, and environmental regulations through inspections, audits, and remediation plans.
- Oversee work order systems, ensuring requests are triaged, scheduled, and completed within service-level expectations.
- Plan and manage facility upgrades, renovations, and equipment replacements aligned with program and capital plans.
- Maintain accountability for DSAMH equipment and physical assets, including inventory and lifecycle planning.
- Supervise and develop facilities staff; set performance expectations, provide coaching, and promote a culture of safety and customer service.
- Maintenance strategy and asset lifecycle planning
- Capital planning and budget management
- Preventive and predictive maintenance programs
- Vendor sourcing, negotiation, and contract management
- Safety, risk management, and regulatory compliance
Realty Services Specialist
PNC Bank
06.2015 - 12.2019
- Collaborated with property managers to ensure all PNC-owned facilities in the region were properly maintained and operational.
- Monitored facility issues and work orders using facilities management software, triaged requests, and dispatched vendors in line with PNC standards.
- Evaluated vendor performance and compliance, providing feedback and recommendations for improvement.
- Led regional team meetings to review ongoing and completed work with property management and operations partners.
- Prepared and distributed monthly facilities reports for the Realty Services management team.
- Performed daily compliance and quality control reviews on building conditions and vendor work.
- Received on-site property management training from seasoned Property managers.
- Served as acting supervisor for the group during manager absences.
- Consistently promoted high-quality customer service to internal customers and external partners.
Tax Return Controller
U.S. Virgin Islands Internal Revenue Bureau
06.2008 - 05.2013
- Scanned, verified, and validated individual and business tax returns with a high degree of accuracy.
- Maintained and filed highly sensitive financial and taxpayer documents in accordance with confidentiality regulations.
- Prepared and printed copies of tax returns and supporting documentation upon request.
- Accepted payments, sorted and endorsed checks, and prepared daily deposits for processing.
Teller Supervisor
FirstBank Virgin Islands
12.2002 - 06.2008
- Supervised teller staff daily, assigning duties, monitoring performance, and providing coaching and feedback.
- Managed all branch cash operations, including cash shipments, vault balancing, and teller cash limits.
- Maintained accurate controls over the branch vault, negotiable instruments, and security procedures.
- Promoted and modeled quality customer service, fostering a culture of teamwork and accountability.
- Produced timely, accurate daily and monthly reports for corporate offices.
- Conducted fair and objective performance evaluations for teller staff.
- Trained new employees on banking policies, compliance requirements, and operating procedures.
- Explained bank products and services to customers, opened new accounts, and updated existing accounts.
Education
High School Diploma -
Sandy Point High School
06.1988
Skills
- Team leadership and staff supervision
- Customer service and conflict resolution
- Process improvement and workflow optimization
- Real estate and property management
- Policy interpretation and compliance
- Data management and reporting (MS Office, Excel, Word, etc)
- Vendor relations and budget tracking
- Maintenance strategy and asset lifecycle planning
- Capital planning and budget management
- Preventive and predictive maintenance programs
- Vendor sourcing, negotiation, and contract management
- Safety, risk management, and regulatory compliance
Timeline
Senior Facilities & Maintenance Manager
State of Delaware – Contractor, Department of Substance Abuse and Mental Health (DSAMH)
02.2020 - Current
Realty Services Specialist
PNC Bank
06.2015 - 12.2019
Tax Return Controller
U.S. Virgin Islands Internal Revenue Bureau
06.2008 - 05.2013
Teller Supervisor
FirstBank Virgin Islands
12.2002 - 06.2008
High School Diploma -
Sandy Point High School