Gliqiri Palloj
262 Seaview Ave,NY
Summary
Versatile professional with a diverse background in customer service and leadership roles. Adept at providing exceptional care as a healthcare aide, crafting memorable experiences as a bartender, and ensuring the highest standards of skincare assistance as an esthetician assistant. Proven ability to lead and supervise teams, optimizing operations for peak performance. Committed to delivering outstanding service and creating positive client interactions across various industries.
Overview
12
12
years of professional experience
Work History
Substitute Paraprofessional
Nyc Doe
Staten Island , NY
11.2023 - Current
- Assisted teachers in preparing materials for classroom activities.
- Monitored student behavior in the classroom and hallways.
- Ensured a safe learning environment by adhering to school rules and regulations.
- Supported teachers in managing student behavior according to district policies.
- Developed positive relationships with students, parents, faculty, staff, administrators.
- Observed classrooms regularly to ensure instructional quality standards are met.
- Participated in IEP meetings when requested by the lead teacher or administrator.
Bartender
Angelinas Restaurant
Staten Island , NY
10.2021 - 01.2024
- Prepared and served food and alcoholic beverages including wine, craft beer and custom cocktails to 200-300 patrons a night.
- Studied and memorized 75+ popular and custom cocktail recipes, dozens of local beer and wines in order to give quality recommendations to guests.
- Maintained a clean, organized, and well-stock bar area by managing inventory, wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients.
- Warmly welcomed 200+ patrons a night with a smile ensuring they were promptly served and satisfied.
- Handled and processed $5,000+ in transactions per shift, including credit, debit, and cash payments.
- Trained new bartenders on drink preparation and upselling techniques.
Aide
One on One Physical Therapy
STATEN ISLAND , NY
09.2018 - 01.2023
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
- Assisted with maintaining orderly physical environment conducive to optimal growth, health and safety.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Documented patient physical therapy treatments and made observations on improvement.
Supervisor
PIECE A CAKE LLC
STATEN ISLAND , NY
08.2012 - 10.2020
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Education
Kinesiology
Brooklyn College
Brooklyn, NYSkills
- Service Oriented
- Attention to Detail
- Hospitality and Guest Service
- Health Codes Compliance
- Team Management
- Processes and Procedures
- Organizational Skills
- Customer Service
- Anticipating Guest Needs
- Appointment Coordination
- Teamwork and Professionalism
- Educational assistance
- Classroom support
- IEP compliance
- Teacher Support
- Activity Oversight
- Student Records Management
Timeline
Substitute Paraprofessional
Nyc Doe
11.2023 - Current
Bartender
Angelinas Restaurant
10.2021 - 01.2024
Aide
One on One Physical Therapy
09.2018 - 01.2023
Supervisor
PIECE A CAKE LLC
08.2012 - 10.2020
Kinesiology
Brooklyn College
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