Gloria Adandedjan
Riverdale,IL
Summary
A bilingual (English and French) skilled editor with background in managing content across various platforms, from digital media to print publications. Bring comprehensive understanding of content creation, proofreading, and editorial oversight to ensure accuracy and coherence. Possess strong command over language and adept at enhancing readability while maintaining author's voice. Successfully improved content engagement through targeted editing strategies and collaborative work with writers to refine articles for publication readiness.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Unit Supply Specialist
US Army
2025 - Current
- Managed inventory control and tracking of supplies to ensure operational readiness.
- Coordinated supply distribution processes to support unit logistics and mission requirements.
- Conducted regular inspections of supply storage areas for compliance and safety standards.
- Assisted in training new personnel on supply chain management protocols and systems.
- Implemented process improvements that enhanced accuracy in inventory reporting procedures.
- Led initiatives to streamline supply requisition processes, increasing efficiency within the unit.
- Developed and maintained relationships with vendors for timely procurement of essential materials.
- Oversaw documentation practices to ensure adherence to military standards for supply operations.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Planned and conducted annual section training.
- Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.
- Reduced risks by enforcing compliance with applicable regulations and directives.
- Managed the issuance and receipt of supplies, ensuring accurate record-keeping and accountability.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Oversaw supply requests, accountability, and receipts.
- Conducted thorough market research to identify potential suppliers, fostering relationships to ensure a reliable supply network.
Content Analyst
Vaco
08.2024 - Current
- Performed quality assurance checks on all published materials prior to release in order to maintain brand consistency across all platforms.
- Planned contents according to publication's style, editorial policy and publishing requirements.
- Assigned topics, events and stories to individual writers or reporters for coverage.
Service Coordinator
Rotary Club International
2024 - 2025
- Coordinated service activities to enhance community engagement and participation.
- Managed communication between club members and external stakeholders to ensure alignment on initiatives.
- Developed and maintained schedules for service projects, optimizing resource allocation and volunteer involvement.
- Assisted in planning and executing fundraising events, contributing to financial goals for community programs.
- Analyzed service project data to identify trends, informing strategic decisions for upcoming initiatives.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Customer Service Representative/Service Coordinator
PELLA WINDOWS & DOORS
05.2023 - 03.2024
- Gathered pertinent information from customers to properly answer all questions regarding product and service issues in a timely manner
- Utilized Oracle to manage service appointments, customer files, and inventory orders to ensure efficient workflow and accurate data entry
- Took Inbound calls regarding prepaid accounts
- Scheduled service appointments based on customer products and labor requirements
- Updated customer files every time contact was made and closed files when job completed
- Ordered needed parts for service tasks to ensure adequate inventory
- Resolved customer complaints regarding product and service, and engaged other departments as needed
- Assisted Service Technicians with scheduling, orders, directions, and customer communications
- Met or exceeded monthly metric goals, including CSR, quality, and productivity
Customer Service Email Specialist
ENOVA INTERNATIONAL
02.2022 - 01.2023
- Planned, developed, and implemented email marketing campaigns that targeted different segments of target audience
- Leveraged Oracle to track and analyze customer data for targeted email marketing campaigns, improving campaign effectiveness
- Took Inbound calls regarding loans
- Drafted email copy and ensured promotional emails effectively communicated brand’s message and reliably converted email subscribers into paid customers
- Monitored the performance of ongoing email marketing campaigns to identify areas of improvement and draw conclusions that helped optimize future campaigns
Customer Service Specialist
ENOVA INTERNATIONAL
10.2021 - 02.2022
- Answered inbound calls from customers to answer and service any questions, resolving concerns in a timely manner while educating customers on products and services
- Used Oracle to process payments, set up payment plans, and handle customer account tasks efficiently
- Provided quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
Customer Care Representative
PLS FINANCIAL SERVICES
03.2021 - 10.2021
- Answered customer questions quickly, and escalated queries and concerns as needed
- Employed Oracle to escalate queries and track customer service cases, ensuring timely resolution and customer satisfaction
- Provided introductory information to new customers, informing them of additional products and services
- Partnered with a team of CSRs and other departments to find appropriate solutions and ensure customer satisfaction with products or services
Education
Data Analytics
College of DuPage
Glen Ellyn, IL05.2025
Associate in arts - Business
Harold Washington College
Chicago, IL01.2025
High School Diploma -
Saint Felcite
Benin Republic01.2015
Skills
Problem-Solving
Customer Relationship Management
Teamwork & Collaboration
Data Entry
Typing
Email Management
Sales and Marketing
PQM
OSC
AWS
SAP
Salesforces
Sales Genie
Oracle
Excel
Word
Outlook
Analytical problem solving
Performance tracking
Trend modeling
BI dashboards
Education and Training
true
Certification
Army Asvab, Army AIT
Languages
French
Native or Bilingual
Timeline
Content Analyst
Vaco
08.2024 - Current
Customer Service Representative/Service Coordinator
PELLA WINDOWS & DOORS
05.2023 - 03.2024
Customer Service Email Specialist
ENOVA INTERNATIONAL
02.2022 - 01.2023
Customer Service Specialist
ENOVA INTERNATIONAL
10.2021 - 02.2022
Customer Care Representative
PLS FINANCIAL SERVICES
03.2021 - 10.2021
Data Analytics
College of DuPage
Associate in arts - Business
Harold Washington College
High School Diploma -
Saint Felcite
Unit Supply Specialist
US Army
2025 - Current
Service Coordinator
Rotary Club International
2024 - 2025