Gloria Age
Detroit,MI
Summary
Diligent Hospitality Worker experienced in delivering best-in-class service and enhancing establishment reputation. Achieved compliance with health and safety standards while actively supporting team members in a fast-paced environment. Focused on fostering guest satisfaction and contributing to overall team success.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Sweeter than Honey
Eastpointe, Michigan
01.2026 - Current
- Provided exceptional customer service to enhance guest experiences.
- Managed daily operations, ensuring cleanliness and organization of the venue.
- Assisted in food preparation, adhering to safety and health regulations.
Customer Service Representative
Spirit Airlines, Detroit Metropolitan Airport
Detroit, MI
08.2022 - 05.2026
- Responded to customer inquiries and resolved issues in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted passengers with check-in and boarding procedures at airport terminals.
- Handled baggage claims and ensured accurate processing of lost items.
- Provided information on flight schedules and gate changes to travelers.
- Managed cash transactions for ticket sales and service fees efficiently.
- Collaborated with team members to maintain a smooth operational flow.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Social Psychology
Macomb Community College
Warren, MISkills
- Event management
- Customer service
- Cash handling
- Safety protocols
Timeline
Hospitality Worker
Sweeter than Honey
01.2026 - Current
Customer Service Representative
Spirit Airlines, Detroit Metropolitan Airport
08.2022 - 05.2026
Some College (No Degree) - Social Psychology
Macomb Community College