Gloria Aguilar
Orange,CA
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies. Good organizational and time management abilities.
Hardworking, empathetic employee and able to communicate with other coworkers in solving solutions and making the best decisions for customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
In-store Shopper
Albertons
09.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Stored perishable items in refrigerated area until customer's pickup.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Placed each selected item in appropriate bin prior to order completion.
Cashier
Mother's Nutritional Center
08.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers out with their groceries and loaded into their vehicle.
Seasonal Worker
Irvine Railroad Park
10.2021 - 04.2022
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Encouraged both children and adults when they played booth games
Picker Packer
Amazon.Inc
07.2020 - 02.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Worked fast to meet assigned daily picking quotas.
- Verified proper labeling and identification on all orders before shipment.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Education
Associate of Science - Psychology
Santiago Canyon College
Orange, CA06.2024
High School Diploma -
El Modena High School
Orange, CA06.2021
Skills
- Strong Work Ethic
- Product Knowledge Expertise
- Store maintenance
- Shelf Stocking
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Relationship Building
- Flexible Schedule
- Customer Assistance
- Patience and Empathy
- Product Knowledge
- Decision-Making
Club
I have been part of a school club at my college sine spring of 2023. I became the secretary of my club in my fall semester of 2023 and will be until i gradate in Spring of 2024. My club name is the Human Services Student Association Club (HSSA).We go around and volunteer whether it be food shelters, cleaning parks and much more. We welcome anyone who has a passion for helping people to join. I wish to be in a club similar once I transfer to a four year university.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
In-store Shopper
Albertons
09.2023 - Current
Cashier
Mother's Nutritional Center
08.2023 - 09.2023
Seasonal Worker
Irvine Railroad Park
10.2021 - 04.2022
Picker Packer
Amazon.Inc
07.2020 - 02.2021
Associate of Science - Psychology
Santiago Canyon College
High School Diploma -
El Modena High School
Similar Profiles
Olivia YounceOlivia Younce
5th Key Manager, Hiring Manager, Safety Captain at Albertons5th Key Manager, Hiring Manager, Safety Captain at Albertons
Julie CrawfordJulie Crawford
Cashier at AlbertonsCashier at Albertons
Regina GuzmanRegina Guzman
Clinician at Western Youth ServicesClinician at Western Youth Services
COLIN BRECHEENCOLIN BRECHEEN
General Manager – Western U.S. at Loveday LumberGeneral Manager – Western U.S. at Loveday Lumber
Kindle HoeyKindle Hoey
Volunteer at Blueprint LacrosseVolunteer at Blueprint Lacrosse