GLORIA ALAMO
Adelanto,USA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Enhances customer experiences by interacting with customers to boost loyalty and sales.
Overview
35
35
years of professional experience
Work History
Assistant Manager of Merchandising
Old Navy
Barstow, CA
05.2023 - Current
- Led team in daily operations, ensuring adherence to company standards and policies.
- Coordinated with upper management to align departmental goals with organizational objectives, driving strategic initiatives.
- Increased sales through effective merchandising strategies and targeted promotions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Proctor
Victorville Elementary School District
01.2015 - 01.2017
- Assisted teachers with daily classroom activities.
- Supervised designated areas during non-instructional time and in lunch areas.
- Gave written discipline referrals.
- Took the position of cross guard when needed.
Caregiver
Home Instead Senior Care
01.2013 - 01.2014
- In home care with light housekeeping tasks,
- Alzheimer’s care
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Monitored health conditions, reporting changes to healthcare professionals for timely interventions.
Receptionist
Advance School of Driving
01.2000 - 01.2010
- Greeted and assisted visitors, creating welcoming environment for clients and staff.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained organized record-keeping systems for client files and documentation.
- Processed payments and handled financial transactions accurately and securely.
Sales Assistant Manager
Gymboree
01.1991 - 01.2001
- Maintained store organization and visual merchandising standards to promote sales.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Clinical Back Office Medical Assistant -
Franklin Career College
Ontario, CA01.2013
High School Diploma - undefined
Norte Vista High School
Riverside, CA01.1996
Skills
- Bilingual in English/Spanish
- Customer service
- Register Operations (cash handling, deposits)
- Answering phones, data entry, phone orders
- Filing, faxing, computer skills
- Take patient vitals, injections
- Merchandise presentation
- Shipment processing
Timeline
Assistant Manager of Merchandising
Old Navy
05.2023 - Current
Proctor
Victorville Elementary School District
01.2015 - 01.2017
Caregiver
Home Instead Senior Care
01.2013 - 01.2014
Receptionist
Advance School of Driving
01.2000 - 01.2010
Sales Assistant Manager
Gymboree
01.1991 - 01.2001
High School Diploma - undefined
Norte Vista High School
Clinical Back Office Medical Assistant -
Franklin Career College