Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Alcorta

Altus,OK

Summary

  • Dynamic professional with extensive experience in the hospitality sector, notably at Fred's Steakhouse & Saloon. Excelled in roles from Waitress Trainee to Waitress Trainer, enhancing customer satisfaction and streamlining order processes. Skilled in server training and customer service, achieving significant improvements in team performance and guest experience. Demonstrated ability to foster positive relationships and efficiently manage dining operations.
  • Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
  • Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Waitress Trainee

Chavez Restaurant
06.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Cashier

Chavez Resturant
06.2024 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restaurant Hostess

Fred's Steakhouse & Saloon
05.2023 - 07.2024
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Delivered pick-up and curbside orders to guests.

Waitress Trainer

Fred's Steakhouse & Saloon
05.2023 - 07.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Utilized effective communication techniques to support server learning and comprehension.

Education

No Degree -

Altus High School
Altus, OK
05-2025

Skills

  • Customer service
  • Order processing
  • Hostess support
  • Server training
  • Exceptional customer service
  • Supply restocking
  • Food sales and promotion

Timeline

Waitress Trainee

Chavez Restaurant
06.2024 - Current

Cashier

Chavez Resturant
06.2024 - Current

Restaurant Hostess

Fred's Steakhouse & Saloon
05.2023 - 07.2024

Waitress Trainer

Fred's Steakhouse & Saloon
05.2023 - 07.2024

No Degree -

Altus High School

Similar Profiles

CREATE PROFILE
Gloria Alcorta