Gloria Arroyo
Aliso Viejo,CA
Summary
Reliable and dedicated professional with over 35 years of work experience, including long-term leadership in food service and retail operations, along with several years of childcare experience as a nanny. Proven ability to supervise staff, maintain food safety and sanitation standards, manage inventory, and deliver excellent customer service. Known for consistency, organization, and creating safe, positive environments. Seeking to contribute these skills to a school food service team supporting student wellbeing.
Overview
1
1
Certification
Work History
Childcare Provider
Hawrrand Family
Laguna Niguel, California
1991 - 1996
- Supervised children's activities and ensured a safe play environment.
- Prepared nutritious meals and snacks for children throughout the day.
- Organized educational games to promote learning and development.
- Communicated regularly with parents about children's progress and needs.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Store Manager
Chevron
Irvine, California
- Managed daily store operations and ensured compliance with safety protocols.
- Trained staff on customer service best practices and store policies.
- Oversaw inventory management and restocked products to meet demand.
- Implemented promotional displays to enhance product visibility and appeal.
- Coordinated schedules for staff to ensure adequate coverage during peak hours.
- Maintained cleanliness and organization throughout the store environment.
Store Manager
R&M Shell Oil Corporation
Aliso Viejo , California
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted routine inspections of food handling areas for compliance with safety standards.
- Developed training materials on food safety practices for staff education.
- Monitored temperature controls and storage conditions in food preparation areas.
Store Manager
7 Eleven Gas Station
Aliso Viejo, CA
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted regular audits to ensure adherence to safety standards and regulations.
- Prepared daily meals according to standardized recipes and safety guidelines.
- Implemented food safety practices, including proper storage and cooking temperatures.
Education
General Studies
Universidad Autónoma De Puebla (UAP)
Puebla, MexicoSkills
- Safety compliance
- Customer service
- Multilingual abilities
- Food safety
- Inventory management
- Food safety practices
- Analytical reporting
- Team leadership
- Time management
- Conflict resolution
- Attention to detail
- Operations
Languages
English
Full Professional
Spanish
Full Professional
Certification
Food Safety Manager Certification (NRFSP)
National Registry of Food Safety Professionals — Issued Jan 2024, Expires Jan 2029
National Registry of Food Safety Professionals — Issued Jan 2024, Expires Jan 2029
Timeline
Childcare Provider
Hawrrand Family
1991 - 1996
Store Manager
Chevron
Store Manager
R&M Shell Oil Corporation
Store Manager
7 Eleven Gas Station
General Studies
Universidad Autónoma De Puebla (UAP)