Gloria Biggs
Rocky Mount,NC
Summary
Detail-oriented Medical Coding and Billing Specialist with a strong commitment to accuracy and compliance, eager to contribute to the billing and insurance team of a dynamic medical facility. Proficient in navigating complex coding systems and ensuring adherence to HIPAA regulations, fostering a secure and efficient billing process. Demonstrated ability to manage high-volume workloads while maintaining exceptional attention to detail. Ready to leverage expertise in medical coding and billing to enhance operational efficiency and support quality patient care.
Overview
25
25
years of professional experience
Work History
Shipping and Receiving Clerk
Resource Labeling Group
06.2021 - 09.2025
- Coordinated inbound and outbound shipments, ensuring timely processing and accuracy in inventory management.
- Operated various shipping software to track orders and maintain records of received goods.
- Conducted quality inspections on incoming materials, verifying compliance with specifications and standards.
- Streamlined receiving processes, reducing handling time and improving workflow efficiency within the warehouse.
- Trained new staff on shipping protocols and safety regulations, enhancing team capability and compliance.
- Managed documentation for shipments, ensuring accuracy in customs paperwork and shipping labels.
- Collaborated with cross-functional teams to resolve discrepancies in shipping schedules and inventory levels.
- Implemented organizational systems for warehouse storage, optimizing space utilization and accessibility of products.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Updated inventory management software, enabling more accurate tracking of stock levels and movements.
- Negotiated with suppliers to obtain better shipping rates, contributing to cost savings.
- Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
- Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Assisted in development of waste reduction program, focusing on recycling packaging materials.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Enhanced team performance, conducting regular meetings to address challenges and share best practices.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Processed required paperwork to expedite handling of shipped and received goods.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Conducted research to address shipping errors and packaging mistakes.
Processing Assistant
North Carolina Secretary of State
05.2012 - 01.2013
- Filed papers which dealt with specific cases.
- Data entry- Processed data from manual files into electronica files.
- Transferred incoming calls to various departments.
- Communicated with Brokers and Advisors from numerous organizations.
Volunteer Receptionist, Billing & Coding Assistant
Vibrance
04.2011 - 05.2011
- Advised patients concerning their benefits, deductibles, and co-pays
- Posted insurance and personal payments reconciling accounts in the system
- Promoted medical and spa services to clients
Internship
Carolina Arthritis Center
09.2010 - 12.2010
- Performed electronic filing in the EMR system
- Operated data base payment system posting insurance payments
Shipping and Receiving Clerk
Asmo
06.2000 - 02.2009
- Helped load and unload delivery trucks
- Staged automotive products
- Delivered automotive parts to the Production Department
- Commended for excellence customer service
Education
Medical Coding & Billing Diploma - Insurance and Billing
07.2011
Skills
- Knowledge of medical terminology
- Knowledge of Medisoft and Centricity Billing software
- Knowledge of posting eligibility of benefits payments (EOB)
Timeline
Shipping and Receiving Clerk - Resource Labeling Group
06.2021 - 09.2025
Processing Assistant - North Carolina Secretary of State
05.2012 - 01.2013
Volunteer Receptionist, Billing & Coding Assistant - Vibrance
04.2011 - 05.2011
Internship - Carolina Arthritis Center
09.2010 - 12.2010
Shipping and Receiving Clerk - Asmo
06.2000 - 02.2009
Miller-Motte College - Medical Coding & Billing Diploma, Insurance and Billing