Gloria Boyd
Albany,GA
Summary
Dedicated in the field of Health Care Assistant and Business Services Technology with expertise in patient care. I am also passionate and attentive to patients’ health care with more than 10 years of on-the-job experience. In addition, I have exceptional skills in the field of customer services. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Receptionist
Gest Services
10.2021 - 10.2022
- Make sure that all visitors put on and remove personal protective masks
- Input data into the computer per visitor request to visit patient
- Transport visitors to patient stations
- Ensure visitors of the hospital covid 19 rules
- Keep the area clean and sanitized
- Make security labels for visitors.
Student Practical Nurse
Worth Community Hospital-Phoebe Putney Memorial Hospital
01.1990 - 10.1992
- Utilized computerized Resource and Patient Management System
- Worked with Charge Nurse to evaluate intervention outcomes
- Directed implementation of improved patient care
- Took fluid samples or other specimens for testing.
Patient Care Technician
Grady Memorial Hospital
06.1987 - 12.1989
- Provided personal nursing assistance in pre- and post-operative situations
- Kept patients’ rooms tidy and sanitized, assisted patients with everyday needs, monitored vital signs
- Worked closely with patients, in conjunction with nurses and doctors and other staff
- Assisted with the administering of basic treatments.
Case Management Technician Patient Care
Saint Mary Hospital
06.1974 - 12.1976
- Trained new technicians in best practices, hospital policies and standard of care
- Developed and maintained quality care systems and standards
- Created and improved medical protocols and guidelines
- Provided compassion and care by listening to patients’ concerns and guidance
- Answered any questions and concerns, monitored patients’ condition.
Education
Associate of Science - Business Management And Health Care Technology
Albany Technical College
Albany, GA04.2018
Bachelor of Science - Health Service Admin/ Case Management Program
Davenport University
Grand Rapids, MI08.2010
Master of Science - Master of Social Work: Behavior Health
Loma Linda University
Loma Linda, CA06.2001
Skills
- Prioritized office tasks skills
- Processed incoming and outgoing mails
- Handled the telephone, planned meetings
- Welcomed visitors and relatives
- Medical terminology knowledge
- Keyboarding documents
- ICD-10-CM Knowledgeable
- Microsoft Office Skilled in Word and Excel
- Scheduled appointments
- Electronic Healthcare Records
- Office Management
- Scheduling
- Multi-line telephone operation
- Customer and client relations
- Office Administration
- Greeting and Seating Clients
- Telephone skills
- Typing Speed
- Customer Service
- Appointment Scheduling
- Interpersonal Communication
- Microsoft Office
- Problem-solving aptitude
- Attention to Detail
- Goal Setting
- Teamwork and Collaboration
- Adaptability and Flexibility
- Team building
- Interpersonal Skills
- Active Listening
- Visitor and Customer Relations
- Customer Complaint Resolution
Certification
- Nurse Technician-Registered-ongoing
- Medical Assistant-Registered-ongoing
- Pharmacy Technician-Certified-ongoing
Activities
- Member of VICA-Healthcare OrganizationHigh-school
- AmeriCorps-VISTA Corp/ National Corp
- Member of Phi Beta Lambda-Vocational Technical College
- USA Military Enlisted/ARMY Reserve
References
References Upon Request
Timeline
Receptionist
Gest Services
10.2021 - 10.2022
Student Practical Nurse
Worth Community Hospital-Phoebe Putney Memorial Hospital
01.1990 - 10.1992
Patient Care Technician
Grady Memorial Hospital
06.1987 - 12.1989
Case Management Technician Patient Care
Saint Mary Hospital
06.1974 - 12.1976
Associate of Science - Business Management And Health Care Technology
Albany Technical College
Bachelor of Science - Health Service Admin/ Case Management Program
Davenport University
Master of Science - Master of Social Work: Behavior Health
Loma Linda University
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