Gloria Bracero
Greenville,SC
Summary
Efficient and detailed oriented with 17 years of RSC support experience. Fluent in Spanish and English and a quick learner to new experiences.
Overview
17
17
years of professional experience
Work History
Regional Support Center Representative
Spectrum
06.2007 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Tech support duties
Education
GED -
MCDI
Springfield, MA03.1994
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Technical Troubleshooting
Timeline
Regional Support Center Representative
Spectrum
06.2007 - Current
GED -
MCDI