GLORIA BROWN
ComforCare
Prattville,AL
1
Certification
6
years of professional experience
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Work History
Home Health Aid/Caregiver
3 Years 3 Months- Assist clients with daily activities, including bathing, dressing, grooming, and meal preparation, ensuring their comfort and safety.
- Provide companionship and emotional support, contributing to the improvement of clients’ mental health and well-being.
- Provided compassionate, personalized care and assistance to residents while respecting individual preferences, dignity, privacy, and resident rights.
- Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, mobility, eating, and other personal care needs.
- Supported residents with instrumental activities of daily living (IADLs) and encouraged independencewhenever possible.
- Monitored residents regularly and promptlyreported changes in physical, emotional, behavioral, or nutritional conditionto supervisors and nursing staff.
- Responded promptly to resident calls and requests while maintaining a safe,supportive, and welcoming environment.
- Assisted residents with meals, including escorting residents to and from the dining area, serving meals, and providing individualized eating assistance.
- Observed and documented residents’ appetite, food and fluid intake, mobility, and overall well-being.
- Built positive, trusting relationships with residents and families through respectfulcommunication and compassionate service.
- Assisted with resident activities and encouraged participation to promotesocial engagement, emotional well-being, and quality of life.
- Maintained clean, organized, and saferesident living spaces and assisted withlaundry and housekeeping duties as needed.
- Followed established safety procedures, infection-control practices, OSHAguidelines, and proper body mechanicswhen providing resident care.
- Responded appropriately to resident emergencies and followed establishedpolicies and procedures for reporting incidents and injuries.
- Maintained accurate and timely documentation regarding resident care,observations, and changes in condition.
- Communicated resident needs and concerns appropriately with supervisors, nurses, and other members of the careteam while maintaining confidentiality.
- Participated in staff meetings and required training to maintain knowledge of resident care policies and procedures.
10 Months
Insurance Agent
2 Years 4 Months- Actively assessed customer issues via phone, email, and chat.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service history to identify trends and issues.
- Met and exceeded productivity targets by handling every interaction with superior customer service.
- Educated customers on special pricing opportunities and offers.
Education
Diploma
Skills
Personal Care Assistance
Medication Management
Health Monitoring
Companionship and Emotional Support
Household Management
Patient/Resident Care
Activities of Daily Living (ADLs)
Instrumental Activities of Daily Living (IADLs)
Personal Care Assistance
Mobility Assistance
Meal Assistance
Resident Monitoring
Care Documentation
Safety & Emergency Procedures
Infection Control
Compassionate Communication
Family Communication
Dementia/Older Adult Care
Resident Rights & Dignity
Team Collaboration
Time Management
Confidentiality
Certification
CPR/First Aid Certification American Red Cross
Timeline
Home Health Aid/Caregiver
ComforCare
07.2023 - CurrentRead More
Stay At Home Mom
09.2022 - 07.2023Read More
Insurance Agent
Bankers Life
05.2020 - 09.2022Read More
Marbury
Diploma
Read More
Jefferson State Community College
Read More