Gloria Cann-Sagoe
Newark,NJ
Summary
Experienced and resourceful customer service professional with exceptional people skills and approachable personality. Successful at multitasking, providing customer satisfaction and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to the company long-term.
Overview
6
6
years of professional experience
Work History
FRONT OFFICE/ADMINISTRATIVE ASSISTANT
ACK Construction
08.2021 - 02.2024
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Developed positive relationships with clients and subcontractors
JUNIOR BRAND ASSOCIATE
Speak Easy Wines and Spirits
02.2019 - 08.2021
- Developed strong relationships with clients for increased customer loyalty and retention.
- Boosted sales performance through effective merchandising and product presentation techniques.
- Collaborated with cross-functional teams to execute successful product launches and promotions.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
STORE MANAGER
Beauty Depot Plus
01.2018 - 02.2019
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Arts - Business Administration
Northampton Community College
06.2014
Certificate Course - Computer Applications
IPMC INSTITUTE OF TECHNOLOGY
01.2008
Skills
- Exceptional communication
- QuickBooks
- Canva
- Microsoft Office
- Uwanjani
- Google sheets
- Tech Enthusiast
- Report Preparation
- Maintaining records
- Meeting Preparation
- Scheduling appointments
Volunteer Experience
- Meals on Wheels
- Girls Excellence Movement
- Enactus
Volunteer Activities
Meals on Wheels
Enactus
Girls Excellent movement
Timeline
FRONT OFFICE/ADMINISTRATIVE ASSISTANT
ACK Construction
08.2021 - 02.2024
JUNIOR BRAND ASSOCIATE
Speak Easy Wines and Spirits
02.2019 - 08.2021
STORE MANAGER
Beauty Depot Plus
01.2018 - 02.2019
Associate of Arts - Business Administration
Northampton Community College
Certificate Course - Computer Applications
IPMC INSTITUTE OF TECHNOLOGY
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