Imana M. Santiago
Lawrenceville,GA
Summary
Dynamic administrative professional with a proven track record at Prime Integrative Healthcare, excelling in patient relations and adept at using EPIC for efficient data management. Demonstrates exceptional communication and organizational strengths, significantly enhancing office operations and customer satisfaction. Skilled in Microsoft Office and problem-solving, consistently delivers results beyond expectations.
Overview
13
13
years of professional experience
Work History
Front Office Specialist / Administrative Assistant
Prime Integrative Healthcare
Atlanta, GA
01.2018 - Current
- Conducted patient check-ins and check-outs for scheduled appointments.
- Efficiently handled overdue payments with excellent customer care.
- Verified that each patient's HIPAA documentation was current at check-in.
- Scheduled appointments.
- Scanned in paperwork daily.
- Verify patient insurance information and collect copay.
- Demonstrated expertise in utilizing Epic software for payment collection and processing.
- Developed PowerPoint presentations for business development purposes.
- Controlled document processes by reviewing files, records, and critical information to confirm accuracy.
- Maintained regular correspondence to ensure smooth confirmation of product deliveries.
- Coordinated meetings and calendar management for senior executives.
- Ensured all documentation was error-free by proofreading correspondence.
Genetic Testing / Administrative Assistant
Variant Health
Atlanta, GA
12.2015 - 01.2018
- Maintained genetic testing, office inventory, and assured patient satisfaction.
- Collected and processed several different lab tests daily for patients, and assured the doctor received the results upon visits by putting them in the patients' file.
- Assured patients' files are being properly stored to avoid HIPAA violations.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Distributed company correspondence, including memos and updates, to reinforce and apprise departments and divisions of corporate objectives and developments.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Member Service Representative
Planet Fitness
Stone Mountain, GA
08.2015 - 01.2016
- Maximized profitability by executing efficient membership enhancement strategies.
- Delivered exceptional customer satisfaction through efficient need resolution.
- Guided gym members in properly utilizing equipment.
- Ensured accuracy in daily closing sheet, balanced receipts and cash drawers.
- Enhanced data integrity by routinely checking member details for correctness.
- Coordinated interactions between customers, staff, and internal teams.
- Enhanced service quality through comprehensive understanding of products and offers.
- Assessed client information for resolving present challenges and recommending alternatives.
- Assisted members with navigating internal systems for routine needs.
Hosea Feed the Hungry
Atlanta, GA
01.2012 - 01.2015
- Distributed food and clothing to disadvantaged members of the Atlanta community
- Organized and packaged hygiene kits for future distributions
Education
Bachelor of Science - Health Care Administration
Clayton State University
Morrow, GA05.2019
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA07.2017
Skills
- Microsoft Office System
- Microsoft Windows operating system
- Microsoft Outlook
- Excel
- PowerPoint
- Data Verify
- EPIC
- Chirotouch
- Office Ally
- Customer service
- Insurance
- Inventory
- Strong communication skills
- Organizational strengths
- Detail-oriented
- Excellent multi-tasker
- Resolution-oriented
- Customer support
- Account management
- Appointment scheduling
- Document management
- Exceptional communication
- Records maintenance
- Patient relations
- Problem-solving capacity
Timeline
Front Office Specialist / Administrative Assistant
Prime Integrative Healthcare
01.2018 - Current
Genetic Testing / Administrative Assistant
Variant Health
12.2015 - 01.2018
Member Service Representative
Planet Fitness
08.2015 - 01.2016
Hosea Feed the Hungry
01.2012 - 01.2015
Bachelor of Science - Health Care Administration
Clayton State University
Associate of Science - Health Sciences
Georgia State University
Similar Profiles
Madina MirakhmedovMadina Mirakhmedov
Dental Hygienist at Prime Integrative DentistryDental Hygienist at Prime Integrative Dentistry
Marcia Kucera, ARNPMarcia Kucera, ARNP
Family Nurse Practitioner at Rose Valley Integrative Healthcare/OwnerFamily Nurse Practitioner at Rose Valley Integrative Healthcare/Owner
Carson ScintoCarson Scinto
Chiropractic Assistant at Integrative Healthcare SolutionsChiropractic Assistant at Integrative Healthcare Solutions